Chatbase
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Chatbase
AI support agent platform. Train models on your data, automate responses, and resolve customer inquiries with personalized, secure support.
General Information about Chatbase
Chatbase is a comprehensive platform designed for the creation and deployment of AI support agents aimed at optimizing customer experience and operational results for any business. This tool allows companies across various sectors to automate the resolution of complex inquiries using Large Language Models (LLMs) with advanced reasoning capabilities. Its primary function is to act as an intelligent virtual assistant that doesn't just answer questions based on specific data, but also executes actions within company systems.
Chatbase technology is built on an end-to-end conversational AI approach. The process begins by training the agent using proprietary business information, such as documents, databases, or websites. Once configured, the agent can be easily integrated into common channels like WhatsApp, Slack, and Messenger, or via a custom widget for desktop and mobile websites. The system uses Natural Language Processing to understand context, tone, and user jargon, providing real-time assistance in over 80 languages.
Key functional capabilities and practical benefits include:
- Real-time data synchronization: Connects the agent with external systems like CRMs or order management tools to access subscription details or shipping statuses.
- Automated action execution: The agent can perform technical tasks, such as updating addresses or modifying records, by integrating with tools like Zapier, Make, or Salesforce.
- Intelligent human handoff: Allows for setting precise instructions so the agent can transfer the conversation to a human operator when it detects inquiries requiring personal intervention.
- Customization and white labeling: Companies can remove the tool's branding and customize responses to be empathetic and aligned with their corporate identity.
- Advanced analytics and reporting: Includes tools to monitor agent performance, review interactions, and optimize responses through activity data.
On the technical side, Chatbase offers a robust infrastructure with enterprise-grade security. It complies with SOC 2 Type II and GDPR regulations, ensuring that business data is encrypted and not used to train third-party models. Additionally, it allows developers to use its API and client libraries for deep integration into existing digital products.
This AI customer service tool is suitable for both small businesses seeking basic automation and large corporations requiring security guardrails to prevent misinformation. Its design prioritizes simplicity, allowing for the management of intelligent agents without needing advanced technical knowledge, ensuring that customers find answers and resolve issues autonomously and efficiently.
Features and Use Cases of Chatbase
How Chatbase Works
Frequently Asked Questions about Chatbase
What is Chatbase and how can it help my business?
Chatbase is a comprehensive platform for building and deploying AI support agents that automatically resolve complex customer issues.
Can I try Chatbase for free?
Yes, there is a free plan that lets you create one agent with 50 monthly message credits, and no credit card is required to sign up.
How do I train my agent with my company's information?
You can upload documents, sync data from tools like Notion, or connect real-time management systems so the agent can learn about your specific business operations.
Is it possible to hand off a Chatbase conversation to a human agent?
Yes, the platform allows you to configure smart escalation rules to automatically transfer more difficult inquiries to your human support team.
How many languages does Chatbase support?
The agents feature automatic language detection and can communicate with users in more than 80 different languages in real time.
How do message credits work and when do they renew?
Each agent response consumes credits based on the AI model used, and your total credit balance renews on the first day of every calendar month.
Is my data protected when using the platform?
Chatbase is SOC 2 Type II and GDPR compliant, ensuring that all information is encrypted and never used to train external models.
Can I remove the Chatbase branding from my chat widget?
Yes, higher-tier plans allow you to remove any reference to the tool and customize the agent with your own branding and custom domains.
What integrations does Chatbase offer to connect with other tools?
The platform integrates with popular applications like WhatsApp, Slack, Zendesk, Salesforce, and Zapier to streamline data and communication management.
Chatbase Pricing
Free Plan
Price: $0/month.
- Limited access to AI models.
- 50 message credits per month.
- 400 KB limit per AI agent.
- Unlimited website embedding.
- Restriction: AI agents are deleted after 14 days of inactivity.
Hobby Plan
Price: $40/month ($32/month billed annually).
- Access to advanced AI models.
- 1,500 message credits per month.
- 5 AI actions per agent.
- 20 MB limit per AI agent.
- Integrations (Zendesk, WhatsApp, and more).
- API access.
- Basic analytics.
Standard Plan
Price: $150/month ($120/month billed annually).
- 10,000 message credits per month.
- 10 AI actions per agent.
- 40 MB limit per AI agent.
- Automatic agent retraining.
- Includes all Hobby plan features.
Pro Plan
Price: $500/month ($400/month billed annually).
- 40,000 message credits per month.
- 15 AI actions per agent.
- 60 MB limit per AI agent.
- Advanced analytics.
- Data source suggestions.
- Use tickets as a data source.
- Includes all Standard plan features.
Enterprise Plan
Price: Contact Sales.
- Higher usage limits.
- Priority support and SLAs.
- Dedicated Customer Success Manager (CSM).
- Single Sign-On (SSO) authentication.
- Includes all Pro plan features.
Add-ons
- Credit auto-refill: $20 per 1,000 credits (never expire).
- Extra message credits: $15/month per 1,000 monthly credits.
- Extra agents: $25/month per additional agent.
- Custom domains: $199/month to use your own domains for scripts and iframes.
- White-labeling: $199/month to remove the "Powered by Chatbase" logo.
Chatbase Screenshots
