Fini
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Fini
AI customer service agent that autonomously resolves 80% of queries. Handles refunds and complex tasks 24/7, integrating with major platforms.
General Information about Fini
Fini is an AI support agent designed for companies seeking to automate customer service with extreme precision. Its operational core is Sophie, an advanced agentic AI that works around the clock (24/7) to resolve complex queries without human intervention. Unlike traditional rule-based chatbots, this tool understands user intent and executes complete workflows.
Fini’s operation is powered by a RAGless infrastructure, utilizing native reasoning models that achieve 98% accuracy. This technical approach eliminates the hallucinations common in other systems, ensuring that responses are safe and reliable. Additionally, the system is self-learning, meaning Sophie learns from every interaction to improve speed and accuracy over time.
Key capabilities and practical benefits include:
- Autonomous ticket resolution: It can automatically close up to 80% of incoming queries while maintaining first-response times of under 30 seconds.
- Integrated agentic actions: It goes beyond providing information; it can execute backend tasks such as processing refunds, updating account statuses, verifying identities (KYC), or securely canceling cards.
- Contextual and personalized support: After the first month of use, the AI leverages specific customer attributes (such as account type or history) to offer personalized guidance.
- Multilingual and multichannel: It supports over 50 languages and operates seamlessly across live chat and email.
- Product intelligence: It transforms user interactions into actionable data for operations and customer experience (CX) teams.
Implementing Fini is streamlined and requires no coding knowledge. From day one, the tool can pull from existing knowledge bases on platforms like Notion, Confluence, or Google Drive. It integrates natively with the industry's leading helpdesks, including Zendesk, Salesforce, Intercom, HubSpot, Gorgias, and Slack.
In terms of security and compliance, Fini is designed to meet the most stringent standards of large corporations. It holds GDPR, SOC2 Type II, ISO 27001, and HIPAA certifications. A critical privacy feature is that the platform does not train its models on customer data, ensuring that sensitive information remains confidential and protected at all times. This solution is ideal for high-stakes sectors such as fintech, e-commerce, and SaaS, where reliability and scalability are critical to support success.
Features and Use Cases of Fini
How Fini Works
Frequently Asked Questions about Fini
What is Fini and how does it help my customer support team?
Fini is an AI-powered support agent designed to resolve inquiries accurately and proactively 24/7.
What is Sophie's automated resolution rate?
Sophie can autonomously resolve up to 80% of customer inquiries without any human intervention.
Can Fini be integrated with tools like Zendesk or Salesforce?
Yes, the tool connects to leading platforms including Zendesk, Intercom, Salesforce, HubSpot, and Slack in just two minutes.
Does Fini comply with GDPR data protection regulations in Europe?
Yes, it guarantees data residency within the European Union and strictly adheres to GDPR, SOC2, and ISO standards to ensure maximum privacy.
What does Fini’s 90-day guarantee entail?
If the AI doesn't reach an 80% resolution rate or improve customer satisfaction within the first 90 days, you won't have to pay anything.
Can Fini’s AI handle complex tasks like managing refunds?
Yes, the system can perform real-world actions like processing refunds, updating account statuses, or canceling cards by connecting directly to your internal systems.
How long does it take to deploy Sophie in my help center?
You can get started on day one using your existing knowledge base for quick replies and have a fully contextualized agent ready within 30 days.
What is the cost per resolution on Fini’s Growth plan?
The Growth plan costs 69 cents for every inquiry successfully resolved by the AI.
Do I need to know how to code to configure and deploy Fini?
No, the tool is designed so that operations and customer experience teams can configure and launch it without writing a single line of code.
How does Sophie become more accurate over time?
The AI autonomously learns from every interaction, becoming smarter and faster as it resolves more support cases.
Fini Pricing
Starter Plan
Price: $0 (Free resolution and platform costs).
- 50-question limit.
- Up to 50 documents.
- Up to 5 users and 2 bots or sub-agents.
- AI Model: GPT-4o mini.
- Includes AI answers and actions.
- Fini Widget integration.
- Security: SSO (G Suite, Microsoft), SOC 2, GDPR, and ISO 27001.
Growth Plan
Price: $0.69 per resolution ($1,799 monthly minimum billing; free platform cost).
- 5,000-question limit.
- Up to 1,000 documents.
- Unlimited users and up to 5 bots or sub-agents.
- AI Models: GPT-4o mini and Claude.
- Multichannel and multilingual support.
- AI categorization and chat history.
- Inbound integrations and Fini search bar.
- Knowledge item management.
- Includes a dedicated AI engineer.
Enterprise Plan
Price: Contact our official website for a custom quote.
- Unlimited questions, documents, users, and bots.
- AI Model: GPT-4o and multi-layer models.
- Specialized flows and mini-agents.
- Advanced tools: Sophia (AI evaluator) and Paramount (agent accuracy measurement).
- Third-party app integrations.
- Chat2KB: Knowledge base creation from past conversations.
- Product analytics and detailed usage reporting.
- Security: Role-based access control and dedicated AI instance.
- Support: Dedicated AI engineer, Customer Success Manager, and new model rollout SLA (4-week standard or 1-week turbo for $3,000/mo).
Fini Screenshots
