My AskAI
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My AskAI
AI customer service agent that automates most tickets. Integrates with your current helpdesk with no code and offers support in 95+ languages.
General Information about My AskAI
My AskAI is an AI customer support agent designed to integrate directly into existing technical support and helpdesk platforms. Its primary function is ticket resolution automation, allowing it to autonomously manage up to 75% of incoming inquiries. This tool is specifically geared toward e-commerce companies and SaaS businesses looking to optimize response times without hiring developers or modifying their current support infrastructure.
The implementation of My AskAI stands out for its speed, enabling operational setup in a matter of minutes. The system links natively with industry-leading tools like Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias. Once connected, the AI agent acts as another member of the support team, resolving first-level questions and performing intelligent escalation to human agents only when the complexity of the inquiry requires it or the user requests to speak with a person.
The engine behind this solution uses advanced natural language processing technologies to understand and answer questions accurately. Training the agent is straightforward, achieved by connecting various information sources:
- Syncing help center articles and websites.
- Uploading internal documents and manuals from Google Drive or Notion.
- Training based on historical support ticket data.
- Self-learning capabilities, analyzing human agent responses to improve future dialogues.
Beyond answering questions, My AskAI can execute complex tasks and actions by connecting to APIs, CRMs, and ERPs. This allows it to access real-time data to provide order status updates, manage subscriptions, or process refunds automatically. Its multilingual capacity enables support in over 95 languages, facilitating global customer service from a single interface.
To ensure quality control, the tool includes a Copilot mode that generates draft responses for human staff to review before sending. Additionally, it offers an insights and analytics dashboard that identifies inquiry trends and potential gaps in the company's knowledge base. Regarding security, it complies with GDPR standards and holds SOC 2 certification, ensuring customer data is encrypted and protected in isolated containers. It is a practical solution for scaling customer service while maintaining operational efficiency on a computer or any management device.
Features and Use Cases of My AskAI
How My AskAI Works
Frequently Asked Questions about My AskAI
What is My AskAI and how can it help my customer support team?
My AskAI is an AI agent that integrates with your current support platform to immediately automate up to 75% of inquiries.
Which support tools is My AskAI compatible with?
The tool easily integrates with popular platforms like Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias without the need for complex development.
How much does the service cost after the free trial ends?
The cost is ten cents per ticket handled, and monthly plans start at $199, which includes the first 1,000 tickets.
Do I need developers to set up My AskAI for my company?
No developers are needed, as setup can be completed in under ten minutes by connecting your knowledge base and support platform.
What happens if the My AskAI agent doesn't know how to answer a question?
The system features smart escalation that seamlessly transfers the conversation to a human agent whenever the AI isn't confident enough to provide an accurate answer.
Is data handling secure with My AskAI?
The platform is SOC 2 and GDPR compliant, encrypting all data both at rest and in transit to ensure maximum information security.
How many languages can My AskAI support?
The agent is fully multilingual and can automatically answer questions in more than 95 different languages.
The agent is fully multilingual and can automatically answer questions in more than 95 different languages.
You can upload documents, manuals, and help center articles, or even connect your entire website so the AI can learn from all your existing documentation.
Does My AskAI offer a resolution guarantee?
The platform offers a 60% AI resolution guarantee or your money back.
Can I try My AskAI before committing to a plan?
Yes, you can take advantage of a 30-day free trial with full access to all features and no credit card required.
My AskAI Pricing
30-Day Free Trial
- Full access to all platform features.
- No credit card required.
Pro Plan
- Price: 199 $/mo (or 130 $/mo billed annually).
- Includes 1,000 tickets per month (0.12 $ per additional ticket, up to a maximum of 5,000/mo).
- Live chat support with under 24-hour response times.
- Intercom, Zendesk, and Freshdesk integrations.
- Unlimited syncing of help articles and documents, with a limit of up to 3 websites.
- Connect with Google Drive, Notion, and more.
- AI self-learning features, guidance instructions, and Chrome Copilot.
- AI CSAT scores and advanced data analytics.
- Advanced actions and tasks (refund management, cancellations, etc.).
- Real-time user data connection for personalized responses.
- Auto-tagging by contact reason or sentiment.
- Multilingual support in over 95 languages.
- 5-seat team limit.
- Optional add-on to remove branding (49 $/mo).
- Optional add-on for API, Slack, and Teams access (49 $/mo).
Scale Plan
- Price: 499 $/mo (or 333 $/mo billed annually).
- Includes 2,000 tickets per month (0.10 $ per additional ticket).
- Priority chat support (same-day response) and 1 monthly video call.
- Sync up to 10 websites.
- Unlimited team seats.
- My AskAI branding removal included.
- API, Slack, and Teams access included.
- AI training based on support ticket history.
- Multi-agent setup for different brands, regions, or customer types.
- Access to SOC-2 Type II report.
Enterprise Plan
- Price: Starting at 999 $/mo.
- Includes everything in the Scale plan.
- Highest priority chat or email support (under 3 hours) and private Slack channel.
- White-glove setup and onboarding.
- Dedicated success manager and monthly account audit.
- Discounted volume pricing and invoicing.
- Unlimited AI agents.
- White-label solution.
- Custom features, integrations, and APIs.
My AskAI Screenshots
