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Collect voice or text feedback via links or QR codes. AI transcribes, translates, and analyzes patterns to detect issues and improve your business management.
What is Rezup?
Rezup is an advanced customer feedback management platform designed to capture qualitative information through voice and text. Unlike star-rating systems, this AI tool allows business owners to understand specific issues before they impact revenue or online reputation. Its primary function is to make it easy for customers to express their opinions naturally and privately, using their own mobile phone without needing to download any apps or register for the system.
The operation of Rezup is based on a simplified three-stage process: collect, understand, and respond. The administrator creates a "collector" with a specific question and generates a link or a QR code that can be distributed on receipts, restaurant tables, product packaging, or emails. The customer accesses the link via their computer or mobile device's browser, records their response by voice (up to two minutes long), or types it if they prefer.
This AI tool's technology processes information comprehensively. It uses automated transcription and translation systems to manage responses in over 120 languages, allowing administrators to read all feedback in their native language. Additionally, it utilizes the Google Gemini language model to perform an AI analysis that identifies recurring patterns, key themes, praise, and frequent complaints. This approach allows hundreds of individual opinions to be transformed into structured, actionable data for decision-making.
Key capabilities of Rezup include:
- Massive multilingual support: Receive feedback in 120 languages and translate it into more than 60 reading languages.
- Data privacy: Recordings are transcribed on proprietary servers, and the information is never used to train external AI models.
- Direct communication: The ability to respond to customers via email directly from the platform to resolve issues privately.
- Trend analysis: Automatic identification of key concepts and predominant sentiments within responses.
- Functional export: Data, transcriptions, and translations can be downloaded in CSV or Excel formats.
This solution is geared toward a wide variety of sectors, including hospitality, clinics, beauty centers, and retail, where immediate feedback is vital. It is also highly effective for SaaS teams, agencies, and content creators who require detailed testimonials or structured user feedback. By removing technical barriers for the customer, Rezup optimizes the collection of customer insights and provides a deep look into the actual operation of any business.
Rezup features and use cases
How to use Rezup
Rezup FAQ
What is Rezup and how can it help my business?
It is a tool that allows you to collect customer feedback via voice or text through a QR code or link, using artificial intelligence to analyze responses and detect issues before they affect your reputation.
Do my customers need to install an app to use Rezup?
No, customers only need to scan the QR code or open the link in their mobile browser to record or type their message, without needing to download anything or create an account.
How many languages can users use to respond on Rezup?
The tool recognizes over 120 different languages and automatically translates all responses into your preferred language so you can understand them effortlessly.
Is my customers' information and voice data secure?
Yes, recordings are transcribed on our own servers located in Germany and are never used to train AI models, ensuring total data privacy.
Is there a free version available to try the tool?
Rezup offers a free plan that includes one collector and up to 25 total responses, allowing you to test transcription, translation, and email replies without entering your credit card details.
Can I get in touch with customers who leave a comment?
Yes, you can respond directly via email to customers who choose to provide their contact information when submitting their feedback.
How does Rezup’s AI help me manage responses?
The system automatically groups comments by recurring themes, praise, or complaints, allowing you to quickly identify specific aspects of your business that need improvement.
How can I share the feedback collector with my customers?
You can send the direct link via email and text message, or print the generated QR code on tables, receipts, packaging, or anywhere visible in your place of business.
Rezup pricing and plans
Free Plan
$0 per month.
- 1 collector with link and QR code.
- 25 total responses limit (one-time).
- Audio transcription and translation.
- Send responses to customers via email.
- Integrated Telegram and Slack notifications.
- Includes a 14-day trial of Growth features (AI analysis, custom branding, and export).
Starter Plan
$19 per month ($15/mo billed annually).
- 5 collectors.
- 200 responses per month limit.
- Customization with logo, brand colors, and thank-you screen.
- Data export to CSV and Excel formats.
- Option to top up additional responses at any time.
- Webhook connections to Zapier, Make, or CRM.
Growth Plan
$59 per month ($49/mo billed annually).
- 25 collectors.
- 1,000 responses per month limit.
- AI-powered response analysis to identify patterns and recurring themes.
- 3 team member seats.
- REST API access.
- Includes all Starter plan features.
Business Plan
$199 per month ($159/mo billed annually).
- 100 collectors.
- 5,000 responses per month limit.
- AI-powered response analysis.
- 10 team member seats.
- Priority technical support.
Response Packs (Add-ons)
Starting at $7 (one-time payment).
- 50 additional responses pack: $7.
- 300 additional responses pack: $24.
- These responses are used once the monthly plan limit is reached and do not expire at the end of the month.
Rezup Screenshots
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