Chaindesk
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Chaindesk
Build custom AI chatbots with your data to automate support and capture leads. Integrates with your site, WhatsApp, and Slack to resolve inquiries instantly.
General Information about Chaindesk
Chaindesk is a no-code platform designed for creating and training custom AI chatbots powered by ChatGPT technology. Its primary function is to allow businesses to automate their customer service, technical support, and lead generation using intelligent agents trained on proprietary data. By integrating advanced language models like GPT-4, this tool ensures accurate and secure responses that strictly adhere to the provided knowledge base, preventing off-topic answers.
Chaindesk operates through a straightforward data integration and deployment process. The system allows for importing information from multiple sources, including Notion, Google Drive, local files, YouTube videos, or any public URL. Once the data is ingested, users can customize the agent's personality and specific goals to align with their brand identity. The platform's generative AI technology enables the chatbot to learn from these documents and respond to inquiries autonomously within minutes.
This tool stands out for its omnichannel approach, facilitating seamless communication across various channels such as WhatsApp, Slack, Messenger, Telegram, and e-commerce platforms like Shopify. Additionally, it offers advanced functional capabilities:
- Automatic Data Synchronization: The chatbot automatically retrains itself when changes are detected in the original information sources, keeping its knowledge up to date.
- Human Handoff: It allows a live agent to take control of the conversation at any time from a shared inbox, making it ideal for resolving complex cases.
- Function Calling: Agents can connect to custom API endpoints to execute external actions based on user needs.
- Conversational Forms: They structure lead data collection in a smooth and natural way.
- Multilingual Support: The AI can understand and respond in numerous languages, regardless of the language of the training documents.
From a technical and operational standpoint, Chaindesk helps reduce support ticket volume by up to 80%, offering instant responses 24/7. It is a scalable solution for companies looking to optimize their workflow without increasing headcount, even managing email support through AI. Security is a key pillar, as data is encrypted both in transit and at rest, ensuring the privacy of corporate information. Implementation is simple, using an embeddable widget for any website or through native connectors like WordPress, Zapier, or Zendesk, allowing for a smart support ecosystem that is operational from your computer quickly and efficiently.
Features and Use Cases of Chaindesk
How Chaindesk Works
Frequently Asked Questions about Chaindesk
What is Chaindesk and how can it help my business?
Chaindesk is a no-code platform that allows you to create custom AI chatbots to automate customer support and capture leads on your website.
What kind of data can I use to train my chatbot on Chaindesk?
You can import information from various sources such as local files, Notion, Google Drive, Zendesk help centers, or any of your company’s public URLs.
Which communication channels can the chatbot be integrated with?
The chatbot can be embedded into your website using a widget and is also compatible with platforms like WhatsApp, Slack, Telegram, and Messenger.
Can a human agent take over the conversation?
Yes, the tool supports human handoff, allowing your team to step into critical conversations and resolve complex queries from a shared inbox.
Does Chaindesk work with non-English websites?
Absolutely. The system works in any language, and the chatbot is capable of processing and answering questions in languages different from those of the original data source.
Is there a free option to try the tool?
Yes, there is a free plan available that includes the essential features to help you start building your first AI agent at no initial cost.
Does the chatbot's knowledge update automatically if I change my documents?
Starting with the first paid plan, Chaindesk automatically synchronizes and retrains your chatbot whenever it detects changes in the connected data sources.
How does Chaindesk guarantee the security and privacy of my data?
The company is based in France and complies with strict privacy standards, encrypting all data both in transit and at rest on secure servers.
Chaindesk Pricing
Free ($0/mo):
- 200 message credits per month (with GPT-4o-mini).
- 1 agent and 1 datastore.
- 20,000-word storage.
- File upload limit of 20,000 MB per file.
- Website crawler limited to 25 pages.
- GPT-4 access and automatic data source syncing.
- Integrations with WhatsApp, Slack, Crisp, Notion, and Google Drive.
- No team seats included; includes Chaindesk branding.
- Restriction: Agents and datastores are deleted after 14 days of inactivity.
Growth ($49/mo):
- 10,000 message credits per month (with GPT-4o-mini).
- 2 agents and 2 datastores.
- 30,000,000-word storage.
- File upload limit of 30,000,000 MB per file.
- Website crawler limited to 250 pages.
- 10 team seats included.
- Remove Chaindesk branding.
- Dedicated support, GPT-4 access, and automatic syncing.
Pro ($99/mo):
- 20,000 message credits per month (with GPT-4o-mini).
- 5 agents and 10 datastores.
- 60,000,000-word storage.
- File upload limit of 60,000,000 MB per file.
- Website crawler limited to 1,000 pages.
- 25 team seats included.
- Remove Chaindesk branding.
- Dedicated support, GPT-4 access, and automatic syncing.
Enterprise ($499/mo):
- 200,000 message credits per month (with GPT-4o-mini).
- 100 agents and 100 datastores.
- 300,000,000-word storage.
- File upload limit of 300,000,000 MB per file.
- Website crawler limited to 10,000 pages.
- 200 team seats included.
- Remove Chaindesk branding.
- Dedicated support, GPT-4 access, and automatic syncing.
To the Moon (Custom Pricing):
- Tailored plan for specific needs.
- Contact the official website for a quote.
Chaindesk Screenshots
