Churnproof

Churnproof is an AI tool that works as a dedicated employee chasing overdue invoices for small Australian businesses. It connects to your accounting software, contacts customers who have not paid by SMS and email, reads their replies and updates you by text message, with no app or dashboard to check. It is built for sole traders, trades, agencies and bookkeepers who do not want to chase late payers by hand.

What is Churnproof used for?

It keeps overdue payments moving in a steady, polite way. Unlike an automatic reminder that simply repeats, Churnproof holds real conversations: it understands promises to pay, part payments and questions, and logs the agreed date so it can check again. If a customer disputes the amount, it stops chasing and hands the case to you, without arguing or threatening.

How does Churnproof work?

You connect Xero or QuickBooks and the system sees what is overdue and when each payment lands. ServiceM8 adds job context so it can answer questions about the work. You pick a name and a tone (friendly, professional or firm) and the employee gets its own Australian mobile number on the paid levels. It only writes on business days from 8am to 7pm, never more than once every three days, and you can approve each message before it goes out with a simple YES.

Who is Churnproof for?

• Electricians, plumbers and builders who work between jobs.
• Agencies with project milestones that slip.
• Bookkeepers and accountants who manage one account per client from a single login.
• Wholesalers with lots of trade accounts on thirty-day terms.

Churnproof pros and cons

The best part is the control over what gets sent, with prior approval, pauses by text and hour rules. On the downside, it is built for the Australian market, works with Xero and QuickBooks (MYOB is on the way) and is not a collection agency: it hands very overdue cases back to the owner.