CoSupport AI
Share
CoSupport AI
Automate customer support via chat, email, and voice with AI. Resolve tickets autonomously, reduce costs, and integrate with top support platforms.
General Information about CoSupport AI
CoSupport AI is an advanced customer support automation platform designed to optimize inquiry management across chat, email, and voice. This generative AI solution distinguishes itself from traditional rule-based chatbots by training directly on a company's ticket history and historical data. Its primary goal is to enable organizations to autonomously resolve a large portion of their support requests, achieving resolution rates of up to 60% within the first 60 days of implementation.
CoSupport AI technology utilizes a USPTO-patented architecture (US11823031B1), specifically designed to prevent AI hallucinations and ensure deterministic, accurate responses. The system integrates into the support team's workflow in just three days, connecting with existing helpdesk tools without the need for complex development.
The tool offers two primary layers of functional assistance:
AI Support Agent: A virtual agent that autonomously manages and resolves up to 90% of repetitive Level 1 tickets. It operates without human intervention, filtering common inquiries and escalating only complex cases.
AI Agent Assist: Acts as an AI copilot for human agents, drafting response drafts, summarizing long conversations, and translating messages in real time. This allows the team to maintain quality control while increasing productivity.
Multilingual Support: Capable of operating in over 40 languages, facilitating global support without requiring native staff in every region.
AI Business Intelligence: Provides detailed analytics and metrics on support performance and user behavior for data-driven decision-making.
This software is particularly useful for sectors such as SaaS, eCommerce, financial services, and education, where inquiry volumes can scale rapidly. CoSupport AI facilitates the management of demand spikes without the need to increase headcount, reducing average resolution time from hours to just a few minutes.
Regarding integration, the platform is compatible with major CRM and support ecosystems, including Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, and HubSpot. It also supports connections with knowledge sources like Notion, Google Drive, and SharePoint, as well as messaging channels like Slack or Microsoft Teams.
Security is a fundamental pillar of the tool, featuring ISO 27001 certification and strict compliance with GDPR and CCPA. Data is processed with encryption in transit and at rest, using dedicated servers that ensure the privacy of both corporate and end-customer information.
Features and Use Cases of CoSupport AI
How CoSupport AI Works
Frequently Asked Questions about CoSupport AI
What is CoSupport AI and how does it help my support team?
It’s an automation platform that uses AI trained on your historical support tickets to autonomously resolve up to 60% of inquiries.
How long does it take to implement CoSupport AI in my company?
The tool can be set up and integrated into your help center in three days or less, with no coding required.
What does the CoSupport AI 30-day pilot include?
It’s a free trial that allows you to process up to 1,000 real responses so you can verify the resolution rate before making any payments.
Is it safe to use CoSupport AI with my customers' data?
The platform is fully compliant with GDPR and CCPA, and it holds ISO 27001 certification to ensure maximum privacy and security.
Which ticketing platforms does the tool integrate with?
It connects natively with leading systems on the market, such as Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, and HubSpot.
What kind of results does CoSupport AI guarantee?
We guarantee a 60% resolution rate within 60 days, or we will provide a full refund of your investment.
How many languages can CoSupport AI support?
Our AI supports over 40 languages, allowing you to provide high-quality, automated multilingual support.
What pricing models are available?
We offer flexible plans starting at $99 per month, with options for per-server, per-response, or per-resolved-ticket pricing.
Can CoSupport AI assist my human agents instead of replacing them?
Yes, we offer an assist feature that drafts responses and summarizes conversations, allowing your agents to review and send replies much faster.
How does CoSupport AI avoid making mistakes or inventing information?
We use a proprietary architecture specifically designed to prevent hallucinations and ensure that responses are always accurate and based on your actual data.
CoSupport AI Pricing
Free Pilot (30 Days)
Price: $0 for the first 30 days.
Includes 1,000 free AI responses.
AI agent setup, training, and integration (Days 1-4).
Access to real ticket resolution via AI.
No upfront setup fees.
Server-Based
Price: Starting at $99/mo.
Unlimited AI responses.
Flat monthly fee for AI model hosting.
Ideal for teams seeking total cost control.
Restrictions: Subject to optimal server performance levels.
Response-Based
Price: Starting at $0.04/response.
Pay-as-you-go model based on AI-generated responses.
Scales with your workload.
Price per response decreases as message volume increases.
Resolution-Based
Price: Starting at $0.19/resolution.
Only pay for tickets successfully resolved by AI.
Unresolved tickets are free of charge.
Price per resolution decreases as closed ticket volume increases.
Common Features and Guarantees
Full money-back guarantee if a 60% resolution rate is not reached by Day 60.
No long-term contracts.
Integrates with platforms like Zendesk, Freshdesk, Intercom, Slack, and Salesforce.
Support for 40+ languages.
ISO 27001, GDPR, and CCPA compliant.
CoSupport AI Screenshots
