Share
Hoory
AI-powered customer service platform that automates ticketing, manages live chat, and provides 24/7 multilingual support to enhance operational efficiency.
General Information about Hoory
Hoory is an advanced customer service platform designed to automate query resolution through conversational AI. This tool allows companies across various sectors—such as banking, healthcare, e-commerce, real estate, and entertainment—to scale their support operations by offering 24/7 availability. Its primary focus is to reduce manual workload and improve operational efficiency through a system capable of managing millions of messages annually with an autonomous resolution rate of nearly 85%.
Hoory's technology stands out for its multilingual capabilities, supporting over 120 languages in both text and audio formats. The system includes transliteration features, allowing users to communicate in their native scripts while the AI accurately processes and responds. As a trainable assistant, the tool adapts to the specific needs of each industry, minimizing the margin of error and ensuring fluid, natural communication.
The platform is structured around four core support management solutions:
- AI Assistant: A versatile conversational system designed to interact with customers at scale and reduce operating costs.
- Chatbot Builder: A tool for designing custom conversation flows and predefined interaction paths.
- Live Chat: A website widget that facilitates real-time communication and quick problem-solving.
- Call Center Solution: An upgrade to traditional phone support that uses AI to provide voice assistance with a conversational style.
To optimize workflows, Hoory integrates an omnichannel inbox that centralizes messages from various platforms, preventing agents from having to toggle between different apps. The system facilitates a seamless handoff to human agents, ensuring that queries requiring manual intervention are handled without interrupting the user experience. Additionally, it includes internal collaboration tools such as private notes and team member mentions to improve coordination.
The platform boosts productivity through workflow automation using macros, canned responses, and intelligent queue assignment based on agent qualifications. It also offers a robust reporting and analytics module to monitor performance in real-time, analyze conversation sentiment, and measure customer satisfaction through CSAT reports. Thanks to these capabilities, businesses can transform feedback into actionable strategies to constantly improve their customer service.
Features and Use Cases of Hoory
How Hoory Works
Frequently Asked Questions about Hoory
What is Hoory, and how can it help my business?
Hoory is an AI-powered customer support platform that automates inquiry resolution and provides 24/7 support across multiple channels.
Does Hoory offer a trial period for new users?
Yes, you can sign up for a 14-day free trial—no credit card required—to see how it fits your business needs.
How many languages does Hoory’s smart assistant support?
The tool can process text and audio in over 120 languages, allowing you to serve customers worldwide in their native language.
Can Hoory work alongside my current support agents?
Absolutely. The system enables seamless handoffs between AI and human agents to ensure that complex issues are resolved correctly.
Which industries can implement Hoory’s solutions?
Our technology is optimized for various industries, including banking, healthcare, e-commerce, real estate, and entertainment.
Can I centralize all inquiries into a single inbox with Hoory?
Yes, the platform features an omnichannel inbox that gathers all customer messages into a single dashboard to streamline management.
What automation tools does Hoory include to streamline daily tasks?
The platform features canned responses, one-click macros for frequent actions, and a custom conversation flow builder.
How does Hoory facilitate internal communication among team members?
Agents can use private notes and internal mentions to collaborate on cases without customers seeing those internal coordination messages.
How effective is Hoory’s artificial intelligence?
Our technology successfully resolves 85% of conversations autonomously and maintains an error rate of just 5%.
Can I customize the chat design for my website with Hoory?
Yes, you can fully customize the chat widget to match your brand identity and your website's aesthetic.
Hoory Pricing
Free Trial
Price: 0 € (for 14 days).
- Full access to test all features and compatibility with your company’s support workflows.
- No credit card required to sign up.
- 14-day usage limit.
Paid Plans
Price: See official website for details.
- The platform offers various solutions, including Live Chat, AI Assistant, Chatbot Builder, and Call Center software.
- Multilingual support for over 120 languages in both text and audio formats.
- Omnichannel inbox to manage all messages from a single location.
- Workflow automation tools (macros, canned responses, and queue assignment).
- In-depth performance reporting, customer satisfaction (CSAT) scores, and agent metrics.
- Knowledge base integration and seamless handoffs from AI to human agents.
Hoory Screenshots
