Okendo

Okendo is an AI tool by Okendo for Shopify ecommerce brands that want to turn shoppers into loyal customers: it brings product reviews, a points program, recommendation quizzes, referrals and surveys into one platform, used by over 18,000 brands.

What does Okendo's AI do with reviews?

• AI summaries of customer sentiment and recurring feedback themes.
• Automated moderation and replies based on ratings, content and brand voice.
• Navigable review keywords that highlight the most mentioned features.
• Generated alt text for every customer-uploaded photo.
• Review translations into any language, plus structured data that AI assistants can surface.

Which other tools does the platform include?

Okendo Loyalty runs points, VIP tiers and a rewards page; Okendo Quizzes builds AI-created quizzes that recommend products to each shopper; Okendo Referrals automates referral emails with fraud protection; and Okendo Surveys collects feedback after checkout or after a review. Reviews sync with TikTok Shop, Google and Bazaarvoice, and data flows to Klaviyo, Attentive or Postscript for campaign segmentation.

Review widgets come in carousel, grid or tab styles matched to the brand, and pre-built reports answer questions such as how reviews affect conversion, how many were collected this month or which complaints come up most often.

Okendo pros and cons

Pros: it is an official Google partner for Google Shopping and Seller Ratings, lets you import existing reviews, and the brand keeps ownership of its content. Cons: it is built for Shopify stores, usage limits are tied to the store's monthly order volume, and the interface is in English.