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AI voice agents for automated phone calls. Manage appointments, qualify leads, and provide support with CRM integration and no-code technology.
What is Synthflow?
Synthflow is a comprehensive Voice AI platform designed for the enterprise environment that automates both inbound and outbound phone communications. This tool stands out as an all-in-one solution that combines proprietary telephony infrastructure with AI agents capable of maintaining fluid and natural conversations. Its primary goal is to help companies manage high call volumes, optimizing customer service and reducing manual workloads in support, sales, and operations departments.
Synthflow operates on the BELL framework (Build, Evaluate, Launch, Learn), a lifecycle that ensures agent reliability. Through a no-code flow designer, users can define business logic, connect APIs, and establish custom knowledge bases. The platform's technology guarantees latency under 100 ms, which eliminates awkward interruptions and provides a user experience similar to speaking with a human.
Among its most relevant technical and functional capabilities are:
- Proprietary Telephony Infrastructure: Unlike other solutions, Synthflow manages its own network, allowing for greater stability, voice quality, and control over call routing.
- Multi-Agent System: It enables the creation of modular flows where different sub-agents specialize in specific tasks, such as lead qualification or technical support.
- Enterprise Integration: It connects natively with CRM systems and tools like HubSpot, Salesforce, and Zapier, as well as contact center platforms like Cisco and Avaya.
- Security and Compliance: The platform complies with strict regulations such as GDPR, HIPAA, and SOC 2, making it suitable for sensitive sectors like healthcare and finance.
- Monitoring and Auto-QA: It analyzes every conversation in real-time to evaluate accuracy, customer sentiment, and goal achievement.
This tool is especially useful for sectors such as real estate, where it can qualify leads and schedule viewings automatically; healthcare, by managing medical appointments 24/7; and e-commerce, by resolving order inquiries without human intervention. Additionally, agents can detect voicemails, send follow-up SMS messages, and perform live transfers to human operators when the situation requires it.
Synthflow offers high availability with 99.99% uptime, ensuring that companies do not miss business opportunities due to staffing shortages or line saturation. Thanks to its continuous learning capability, the system uses past call data to fine-tune models, improving response accuracy and the effectiveness of the conversational AI with every interaction. It is a robust solution for organizations looking to scale their phone operations efficiently with simplified technical integration.
Synthflow features and use cases
How to use Synthflow
Synthflow FAQ
What exactly is Synthflow, and what is its purpose?
It is a voice AI platform designed for businesses to automate their phone calls using agents capable of maintaining natural, fluid conversations.
Can I integrate Synthflow with my current CRM?
Yes, the tool allows for direct connection with systems like HubSpot and Salesforce, and it features over 200 integrations to automate workflows and update records.
Does the platform comply with data security and privacy regulations?
Synthflow is strictly GDPR compliant and holds international certifications such as SOC 2 and HIPAA to guarantee the total protection of sensitive information.
What are the advantages of Synthflow’s proprietary telephony compared to other providers?
By utilizing its own infrastructure, the platform guarantees response latency of under 100 milliseconds and service reliability exceeding 99%.
Do I need coding skills to create a voice agent on the platform?
No technical expertise is required. The platform features a no-code visual designer that allows you to intuitively configure logical flows and complex actions.
How is Synthflow’s service usage billed?
The primary model is pay-as-you-go, where you are only charged for actual call minutes, though custom options are available for large enterprises with scaling needs.
What happens if the Synthflow AI agent doesn't know how to answer a question?
The system is designed to handle uncertainty by asking for clarification or automatically transferring the call to a human agent if it has been configured to do so.
Does the tool allow for testing before launching the agents?
Yes, the platform includes a testing hub where you can simulate calls to measure accuracy, response quality, and the achievement of established goals.
Synthflow pricing and plans
Pay as you go
0 $ to start; usage-based billing after agent launch.
- Telephony via Synthflow Twilio or the option to bring your own carrier.
- 5 concurrent call limit (additional concurrency reserved for 20 $).
- SOC2, GDPR, and ISO 27001 security compliance.
- Unlimited agents, APIs, and integrations.
- Ticket-based technical support.
Enterprise
Contact Sales (tailored for usage exceeding 10,000 minutes per month).
- 99.99% Uptime Guarantee and SLA.
- SIP Trunking and native Synthflow telephony.
- White-label tools and reseller kit.
- Unlimited concurrent calls and custom workflows.
- Priority and custom API rate limits.
- Advanced compliance: MSA support, geographic sub-processing, multi-region deployment, and flexible hosting options.
- Enterprise onboarding, training, and dedicated support.
Synthflow Screenshots
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