TheySaid

TheySaid is an advanced feedback collection platform that transforms traditional surveys into AI-guided interactive conversations. Developed by the team behind UserTesting, this tool aims to maximize data depth by eliminating the friction of static forms. Instead of responding to a closed list of questions, users interact with an AI agent that probes deeper into their answers, capturing significantly more high-value information for strategic decision-making.

The functionality of TheySaid is built on a natural language processing approach that enables automated project creation. Users only need to define what they want to learn, and the tool takes care of structuring the interaction. During the session, the AI analyzes responses in real-time to ask personalized follow-up questions, ensuring that critical nuances regarding customer or employee experience—which are often lost in conventional methods—are captured.

Key features of this AI survey tool include:

• Automated project generation: The AI designs the conversation structure based on specific business objectives.
• Intelligent thematic analysis: Automatically identifies patterns, trends, and key themes across all received responses.
• Real-time actions: Generates immediate suggestions and action items upon detecting critical points during the user conversation.
• Product-Market Fit optimization: Facilitates agile iteration on pricing strategies and the detection of product quality issues.

This solution is particularly useful for product managers, customer success teams, and HR departments that need to validate market hypotheses or monitor employee engagement. By turning feedback into a dynamic dialogue, TheySaid improves participation rates and data quality, allowing for more precise identification of customer pain points.

Implementing TheySaid requires no complex technical configurations or extensive learning periods. Its interface is designed so that any professional can launch a query and start receiving actionable insights immediately, whether via desktop or mobile devices. It is an efficient choice for companies looking to move beyond static data toward real conversations that drive growth and continuous product improvement.