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What is Userbot?
Userbot is an AI adoption platform for companies built in Italy by Neuraltech, part of the Smeup Group. It brings EU-hosted multi-model chat, process-automating agents and a company knowledge base into one space, with governance so leadership decides on data, access and usage. The company has spent ten years putting AI into production at Italian businesses and public bodies.
What is Userbot used for?
It replaces the messy use of personal AI tools, so-called shadow AI, with a governed alternative. Each department can use multi-model chat, build agents for specific tasks, query company knowledge and run workflows and mini apps. Agents connect to existing software such as HubSpot and cover customer service and technical support channels in more than a hundred languages.
How does Userbot ensure security and compliance?
It's designed to comply with the EU AI Act and GDPR from the start. It includes an audit log and approval rules at every tier, single sign-on with Google and Microsoft, passkeys and revocable sessions, and on Enterprise, workspace isolation, per-resource permissions and SSO with SAML or Keycloak. Each tier comes with an hour of training and a team in Italy supports adoption.
Who is Userbot for?
- Italian and European SMBs and enterprises wanting governed AI.
- Factories supporting operators across several lines.
- Customer service and after-sales teams.
- Public bodies with strict data requirements.
Userbot pros and cons
Pros: EU-hosted models, full governance and human onboarding support. Cons: the site and support are in Italian, it's aimed at the Italian market and real value depends on investing time in setting up agents and integrations.
Userbot features and use cases
How to use Userbot
Userbot FAQ
What is Userbot?
Userbot is an Italian enterprise AI platform with multi-model chat, agents, company knowledge and workflows under governance.
Is Userbot free?
No; there's a 14-day free trial, then you pay per seat per month, as detailed in the pricing section.
Does Userbot work in Spanish?
The site and onboarding are in Italian, though its agents serve customers in 100+ languages, including Spanish.
Where is data hosted?
According to the company, multi-model chat runs on models hosted in the European Union.
Is it AI Act compliant?
Userbot says it's designed for the EU AI Act and GDPR, with audit logs and approval rules.
Can I use my own API keys?
Yes, there's a Pro option where you use your own AI provider keys.
Which tools does it integrate with?
It has an integration catalog for business software, including HubSpot, plus customer service channels.
Does it include training?
Yes, every plan includes an hour of training and there's an adoption program with experts.
What are the best Userbot alternatives?
Our directory lists Dust for bringing AI assistants and agents to the whole company.
Userbot pricing and plans
Reference price: 29 EUR / month. Source · Verified: November 9, 2026
Prices in euros (EUR) per user per month, excluding VAT, from the official site (Checked on: 09/11/2026). 14-day free trial with no card; yearly billing is 20% off and from 100 seats pricing drops by tiers.
Pro with AI included: €29/seat per month (€23 billed yearly); chat, agents, knowledge, integrations and workflows, SSO, audit log and one hour of training.
Pro with your own keys: €15/seat per month (€12 billed yearly).
Pro Max: €119/seat per month (€99 billed yearly); same as Pro with 5x the fair-use limits on included AI.
Enterprise: custom. Workflow Pro add-on: €249 per workspace per month.
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Coefficient
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