ChatNode
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ChatNode
Build AI customer support agents that learn from your data. Automate tasks, schedule appointments, and offer natural 24/7 responses on your website.
General Information about ChatNode
ChatNode is an advanced platform designed to create AI support agents that exceed the capabilities of traditional rule-based chatbots. This tool allows you to transform website content, documents, and proprietary databases into intelligent assistants capable of autonomously managing customer service 24/7. Unlike pre-programmed systems with rigid flows, these agents use natural language processing to provide human-like responses and execute real tasks through direct integrations.
The way ChatNode operates is based on custom training from various information sources. Users can train the AI by crawling a URL, uploading files in formats such as PDF, Word, Excel, or PowerPoint, or even entering text manually. The platform's technology enables automatic self-retraining, ensuring the agent's knowledge stays current with the latest changes in products, pricing, or company policies without constant manual intervention. Additionally, it offers the flexibility to choose the most suitable language model for each task, optimizing response accuracy.
Key capabilities and practical benefits include:
- AI Actions: The agent does more than just answer questions; it can book meetings via Calendly, show invoices through Stripe, update CRM records, or proactively capture leads.
- Brand Customization: It allows you to configure the assistant's personality and tone of voice to align with your corporate identity, establishing behavior rules and secure response policies.
- Human Handoff: When a query reaches a high level of complexity or a customer requests it, the system performs a seamless handoff to a live operator, providing the full context of the previous conversation.
- Multichannel Integration: Agents can be deployed on websites via a widget or connected to productivity tools like Slack and Notion.
Data security is a fundamental pillar of ChatNode. The tool uses AES-256 encryption for data at rest and TLS 1.3 for data in transit, strictly complying with regulations such as GDPR. A key differentiator is its zero-retention policy, which ensures that company-provided data is not used to train third-party global AI models, maintaining absolute business privacy.
For service optimization, the system includes an advanced analytics dashboard that monitors critical metrics such as ticket deflection rates, time saved, and user satisfaction levels. Thanks to its no-code visual designer, any professional can implement and scale this technical support automation solution without needing a development team, facilitating rapid integration into any digital workflow from a desktop or mobile device.
Features and Use Cases of ChatNode
How ChatNode Works
Frequently Asked Questions about ChatNode
What is ChatNode, and how can it help my business?
ChatNode is a platform that lets you turn your data and website into AI support agents that provide 24/7 customer service and handle real-world tasks.
How is ChatNode different from traditional chatbots?
Unlike conventional chatbots with rigid flows, these agents learn from your data, provide natural language responses, and can perform actions like scheduling meetings or managing invoices.
How can I train my agent using my company's data?
You can train your agent by uploading files like PDFs or Excel spreadsheets, adding links from your website, or typing text directly into the platform’s data section.
Does ChatNode offer a trial period for new users?
Yes, a seven-day free trial is available with no credit card required, allowing you to test all of the service's features.
Can a human agent take over the conversation?
Yes, the tool allows you to seamlessly hand off the inquiry to a real person with full conversation context whenever a customer requests it or the situation becomes complex.
What types of files can I upload to build the knowledge base?
You can upload PDFs, Word docs, Excel spreadsheets, PowerPoint presentations, and plain text files, with a size limit of up to 20MB depending on your subscription plan.
Are my data and my customers' privacy protected?
The platform is GDPR-compliant and uses advanced encryption to ensure your information is secure. We guarantee that your data will never be used to train external models.
How do I integrate ChatNode into my website?
Simply go to the share section in your dashboard, copy the generated code, and paste it into your website’s HTML code to have the agent appear immediately.
What happens if my information changes frequently?
ChatNode features an automatic retraining function that allows the agent to update its knowledge periodically to reflect changes in pricing, products, or new company policies.
How do the message credits included in the plans work?
Each response generated by the agent consumes credits from your monthly plan. Standard models use one credit per response, while advanced models use twenty credits.
ChatNode Pricing
Free Trial
- 7-day free access to test the platform.
- No credit card required.
- 8 MB file size limit for training document uploads.
Lite
Price: 35 $ per month (or 350 $ per year).
- 1,250 message credits per month.
- 1 AI agent.
- 5 AI actions per agent.
- 12,500,000 characters per AI agent.
- Access to all models (advanced models consume 20 credits per response; others consume 1 credit).
- API access.
- Unlimited files and URLs for training (up to 20 MB per file).
- Advanced integrations.
Standard
Price: 89 $ per month (or 890 $ per year).
- Includes everything in the Lite plan.
- 12,500 message credits per month.
- 3 AI agents.
- 10 AI actions per agent.
- 3 team members.
- Automatic AI retraining.
- Live agent support (human handoff).
- Automation integrations and custom avatars.
Scale
Price: 377 $ per month (or 3,770 $ per year).
- Includes everything in the Standard plan.
- 50,000 message credits per month.
- 8 AI agents.
- 20 AI actions per agent.
- 5 team members.
- Custom domain usage (White labeling).
- Removal of "powered by ChatNode" branding.
- Priority support.
Enterprise
Price: Contact sales.
- Unlimited AI agents.
- Unlimited messages per month.
- Unlimited team members.
- Custom features and dedicated account manager.
- API access and priority support.
ChatNode Screenshots
