GhostChat
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GhostChat
Cookie-free live chat and AI chatbot for websites. Lightweight and fast, it automates 24/7 customer support without tracking or slowing down load times.
General Information about GhostChat
GhostChat is a live chat and AI chatbot solution designed for teams seeking a lightweight, fast, and privacy-focused communication tool. This application stands out for its featherweight architecture, being up to 20 times lighter than traditional alternatives, which ensures it doesn't negatively impact performance or website loading speeds. By operating without cookies or data tracking, it positions itself as an optimal choice for environments prioritizing GDPR compliance without the need for cookie consent banners.
GhostChat operates through a shared inbox system where messages can be managed by human agents or automated via AI. The tool offers two primary approaches to automation: a built-in AI assistant based on the Claude Haiku model, which uses an FAQ knowledge base to respond autonomously 24/7, or the option to connect external models. Through its Bot Agent API, developers can integrate their own language models—such as GPT-4, Gemini, or even local models like Ollama—via webhooks.
Key technical capabilities and practical benefits include:
Optimized performance: It offers a latency of just 15ms and 0ms blocking time, maintaining excellent Lighthouse metrics on both desktop and mobile devices.
Hybrid management: Allows AI to handle common inquiries; if the AI is unsure, the system requests the visitor's email and notifies the team for manual intervention.
Workflow integration: Includes Gmail threading, allowing you to respond to visitors directly from your email without having to open the tool's dashboard.
Native compatibility: Features an official WordPress plugin and support for React, Next.js, and Shopify, enabling quick installation with a single line of code.
Advanced team features: Manage multiple sites under one login, monitor the visitor's journey through the site, and automatically translate conversations into more than 133 languages.
This tool is ideal for marketing agencies, customer support teams, and developers who need a scalable automated customer service solution that doesn't depend on per-seat pricing. Built on Cloudflare Durable Objects, it guarantees a stable, native connection via WebSockets for uninterrupted real-time communication. GhostChat combines the power of generative AI with the simplicity of a minimalist widget, allowing companies to improve their conversion rates without compromising the user experience.
Features and Use Cases of GhostChat
How GhostChat Works
Frequently Asked Questions about GhostChat
Does GhostChat offer a free plan for my website?
Yes, we offer a free-forever plan that lets you manage one website with unlimited messages and no credit card required.
Will installing GhostChat affect my website's loading speed?
No, our tool is extremely lightweight and up to twenty times faster than other alternatives, guaranteeing a latency of just fifteen milliseconds without impacting performance.
Is GhostChat GDPR compliant and user-privacy friendly?
Absolutely. Since it doesn’t use cookies, data tracking, or browser fingerprinting, you don’t even need to display a cookie banner to use the chat.
What is the cost per additional agent on GhostChat plans?
We don’t charge per seat or agent. Instead, we offer flat monthly pricing that allows you to include your entire team with no extra fees for new users.
How does the integrated AI assistant work?
The chatbot uses advanced technology to answer questions based on your own knowledge base. If it doesn’t know the answer, it asks the visitor for their email so you can take over the conversation later.
Can I install GhostChat on a WordPress site?
Yes, we have an official plugin in the WordPress repository that allows for full installation and setup in less than thirty seconds.
Is it possible to reply to customer messages directly from my email?
Yes, visitor messages are delivered to your Gmail inbox, and you can reply directly from there without needing to access the dashboard.
Can I use my own language model with GhostChat?
Yes, the Team plan allows you to connect any external model, such as GPT-4 or Claude, via webhooks to manage automated responses from your own infrastructure.
What happens if the AI doesn’t know how to answer a question?
In that case, the system automatically collects the user’s email address and sends you a notification so you or your team can follow up manually.
Is there a message limit on the paid plans?
No, our Pro and Team plans offer unlimited messages so you can communicate with your customers without worrying about variable costs or surprises on your bill.
GhostChat Pricing
Free Forever
$0/month
1 website.
Unlimited messages.
Gmail threads.
30-day message history.
Quick links and canned responses.
Includes GhostChat branding ("Powered by").
Pro
$5/month
3 websites.
1-year message history.
Business hours automation.
Visitor journey tracking.
WooCommerce visitor context.
CSV data export.
Auto-translation in 133+ languages.
Access to Webhooks and Bot Agent API (to connect your own LLM).
Pro + AI
$15/month
Includes all Pro plan features.
24/7 AI Assistant based on knowledge base (FAQ).
Limit of approximately 1,500 AI responses per month.
Team
$25/month
Up to 10 team members included.
10 websites.
Unlimited message history.
Remove GhostChat branding.
Custom visitor context.
Identity verification.
Priority support.
Team + AI
$35/month
Includes all Team plan features.
24/7 AI Assistant based on knowledge base (FAQ).
Limit of approximately 6,000 AI responses per month.
GhostChat Screenshots
