SoundHound AI Contact Center
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What is SoundHound AI Contact Center?
SoundHound AI Contact Center (formerly Interactions) is SoundHound's offering for handling customer calls with AI agents. Interactions became part of SoundHound AI, and its technology now sits inside OASYS, the company's orchestrated agent system for businesses with heavy phone volume.
Agents built to finish the call
The agents are voice-native: they cope with accents, background noise and callers who interrupt, and can switch languages mid-call. Agentic+ pairs open-ended reasoning, handy when someone explains a billing dispute out of order, with strict steps for critical tasks like verifying identity or taking a payment.
Human help without the handoff
Human Assisted Resolution lets a contact center rep nudge the AI from behind the scenes in seconds, so the caller stays with the same agent instead of landing in a queue. Agents learn from the company's own data and conversations and tune themselves after every call.
Use cases and integrations
They handle status checks, orders and payments, billing, scheduling, refunds, service issues and account changes across voice, chat and other channels. Pre-built connectors cover CCaaS, CRM and messaging platforms, with MCP connectivity on top. Customers include Allina Health in healthcare and Quálitas in insurance.
Pricing
This is an enterprise product with no public pricing; SoundHound quotes it after a demo.
SoundHound AI Contact Center features and use cases
How to use SoundHound AI Contact Center
SoundHound AI Contact Center FAQ
What happened to Interactions?
Interactions became part of SoundHound AI. Its contact center technology is now offered within SoundHound's OASYS platform.
What kinds of calls can it handle?
Status checks, orders and payments, billing, scheduling, refunds, service issues and account updates, among others.
Can it understand accents and noisy calls?
Yes. The agents run on SoundHound's voice technology and handle accents, background noise, interruptions and language changes mid-call.
What is Agentic+?
The orchestration mode that mixes flexible reasoning for messy conversations with precise steps for tasks like identity checks or payments.
What if the AI gets stuck?
With Human Assisted Resolution, a rep can help the AI behind the scenes and the caller is never transferred.
Will it work with my current software?
It ships with integrations for CCaaS, CRM and messaging platforms, plus MCP connectivity.
Is it phone only?
No. It is voice-first but also covers chat and other channels.
How much does it cost?
There is no public price. SoundHound AI quotes each deployment after a demo.
SoundHound AI Contact Center pricing and plans
Custom pricing
- SoundHound AI does not publish rates for its contact center product.
- Quotes depend on volume, channels and integrations.
- Pricing is shared after a demo with the sales team.
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