IrisAgent
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IrisAgent
AI customer support platform integrated into your helpdesk. Automates chat, email, and voice responses, evaluates quality, and detects issues in real-time.
General Information about IrisAgent
IrisAgent is a customer support AI platform designed to function as an integrated software layer over existing support systems. Unlike other solutions that require a full migration, this tool installs as an overlay on platforms such as Zendesk, Salesforce, Intercom, Freshworks, HubSpot, or Zoho, allowing teams to maintain their usual workflow while boosting their capabilities with AI.
IrisAgent's technology is based on a grounded AI engine, which ensures that generated responses are validated by each company's knowledge base and standard operating procedures (SOPs). This approach makes it possible to achieve over 95% accuracy, eliminating AI hallucinations and ensuring that the information provided to the user is truthful and consistent. The tool centralizes intelligence so that both human and virtual agents use the same source of information and resolution rules.
Its main features are divided into several operational modules:
- Grounded Agents: These automate query resolution across multiple channels such as chat, email, voice, and SMS, executing complex workflows autonomously.
- Agent Assist: Acts as a co-pilot on the agent's computer, suggesting responses, writing drafts, and locating similar tickets to accelerate issue resolution.
- AutoQA: Performs automated quality assurance on 100% of conversations. It evaluates both AI and human performance under the same criteria, identifying areas for improvement without sampling bias.
- Support Analyst: Allows for natural language queries to identify recurring issues, analyze customer sentiment, and detect accounts at risk of churn.
One of IrisAgent's competitive advantages is its ability to transform plain language instructions into automated workflows (SmartOps). This allows operations managers to configure refund rules, password changes, or triage processes without needing advanced technical knowledge. Additionally, the system includes an anomaly detection engine that alerts to spikes in technical failures in real time.
This technical support AI tool is aimed at mid-sized and large enterprise teams that manage a high volume of interactions and are looking to optimize their CSAT and reduce response times. Implementation is agile, allowing for helpdesk connection and data ingestion to be operational within 24 hours, while ensuring security through compliance with regulations such as SOC 2 Type II and GDPR.
Features and Use Cases of IrisAgent
How IrisAgent Works
Frequently Asked Questions about IrisAgent
Which customer support platforms integrate with IrisAgent?
IrisAgent acts as an additional layer on top of the tools you already use, offering full compatibility with Zendesk, Salesforce, Intercom, Freshworks, HubSpot, and Zoho.
How long does it take to get IrisAgent up and running at my company?
Most teams can complete the integration and launch the tool in less than 24 hours without the need for custom development or coding.
How does IrisAgent prevent AI from generating false or fabricated information?
The platform's engine uses a grounded response system that validates every interaction against your own knowledge base and standard operating procedures to ensure over 95% accuracy.
Can IrisAgent be used to handle voice and text message inquiries?
Yes, the tool allows you to automatically manage and resolve issues across voice, SMS, email, and chat channels using the same AI engine.
What happens when IrisAgent’s AI has a low confidence level in a response?
In those cases, the system performs a seamless handoff to a human agent, providing them with the full context of the conversation so they can continue assisting the user without any interruptions.
Does the platform offer a feature to evaluate the quality of all interactions?
The AutoQA feature automatically scores 100% of conversations—from both human agents and AI—based on your company’s specific quality rubrics and criteria.
Does IrisAgent comply with security and data privacy regulations like GDPR?
The platform is SOC 2 Type II certified and strictly complies with GDPR and HIPAA regulations, ensuring all data is encrypted both at rest and in transit.
Can I try IrisAgent's features for free before committing to a plan?
There is a free version designed for early-stage companies, which includes basic features such as the IrisGPT chatbot, automated ticket tagging, and CRM connectors.
IrisAgent Pricing
Free
0 $/mo. A plan designed for startups getting started with AI-driven support.
IrisGPT Chatbot with generative AI responses.
Auto-tagging.
CRM connectors.
Email support.
Standard
From 500 $/mo. Geared toward growing support teams and mid-market companies.
IrisGPT Chatbot with generative responses and direct agent handoff.
IrisGPT bot for Slack and Teams.
Chatbot workflows and decision trees.
Voice AI for phone support.
Smart Operating Procedures (Smart Ops).
AI-assisted triage and Agent Assist (suggested responses).
AutoQA (automated quality assurance for interactions).
Sentiment analysis, customer health, and revenue impact.
Knowledge gap detection and automated article creation.
Connectors and alerts for DevOps and engineering.
Enterprise
Custom pricing (contact sales). Designed for large organizations with bespoke requirements.
Includes all Standard plan features.
Support Analyst (AI copilot for deep data analysis).
Service availability analysis and Customer Health Scoring.
Specific connectors for CSM and product management.
Root Cause Analysis (RCA) notifications.
Custom deployment and training.
Dedicated account manager and SLA guarantees.
Phone support and SSO / SAML access.
IrisAgent Screenshots
