Outside Agent
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Outside Agent
Build AI agents for calls and SMS right from your code editor. Automate customer support, qualify leads, and hand off to humans as needed.
General Information about Outside Agent
Outside Agent is a platform designed for the creation and deployment of artificial intelligence agents specialized in SMS, voice, and web chat communication. Unlike conventional chatbots, this tool allows for the development of assistants capable of executing actions, managing complex workflows, and maintaining contextual memory across interactions. Its primary function is to automate customer contact, lead qualification, and appointment management, integrating directly into a company's standard communication channels without the need for external infrastructure.
The operation of Outside Agent stands out for its native integration with development environments via the Model Context Protocol (MCP). This allows developers to connect the tool directly with code editors and programming assistants such as Claude Code, Cursor, or VS Code. The platform manages the entire underlying technical infrastructure, including message routing, phone number assignment, and database state logic, eliminating the need to manually configure backend services or webhooks for SMS.
The tool offers advanced capabilities to ensure that agents operate reliably in professional environments:
- Automated lead qualification: The ability to respond immediately to interested parties, understand their specific needs, and filter profiles that match the service.
- Human handoff: A smart transfer system that detects when an inquiry requires manual intervention, routing the conversation to a team member with all previous context included.
- Workflow management: Agents can request information, follow strict business rules, and execute configured actions, such as scheduling visits.
- Omnichannel support: Seamless interactions through text messages, voice calls, and widgets for browsers or mobile devices.
This system is particularly useful for sectors such as dentistry, legal services, or event management, where rapid follow-up is critical for conversion. By using Outside Agent, businesses can ensure a 24/7 response, reducing the loss of potential leads. Additionally, total control over instructions helps mitigate communication errors, ensuring the AI only provides verified information. It is a robust solution for scaling customer service while maintaining human oversight through a human-in-the-loop approach, where staff can review or approve actions before the agent proceeds.
Setup is straightforward: link the MCP URL to your preferred code editor, describe the agent's functions, and the platform takes care of publishing the assistant to the chosen channels. This allows you to move from an idea to a functional AI agent in production efficiently, optimizing data capture and automated customer reactivation.
Features and Use Cases of Outside Agent
How Outside Agent Works
Frequently Asked Questions about Outside Agent
What is Outside Agent and what does it do?
It is a platform designed to create voice and SMS AI agents that can manage customers, execute actions, and hand off tasks to a human team.
How do I start building an Outside Agent?
Just copy your MCP URL from the console, paste it into your preferred code editor like Cursor or VS Code, and describe the type of agent you need.
Do I need to set up a Twilio account or my own backend for SMS?
No, it isn't necessary because the tool automatically manages the entire infrastructure, including phone numbers, message history, and customer status.
What makes an Outside Agent different from a conventional chatbot?
Unlike standard chatbots that only respond to messages, these agents can collect information, follow complex rules, trigger configured actions, and maintain conversational context.
What happens if the agent doesn't know how to answer a user's question?
You can set specific rules so the agent asks for more information, provides a fallback response, or transfers the conversation directly to a member of your team.
Which communication channels does Outside Agent support?
The primary channel is SMS, though agents can also interact with users via voice and web chat.
What pricing plans are available for Outside Agent?
There is a free plan for one web agent, a Starter plan for $15 a month, a Pro plan for $50, and custom enterprise options for high-volume needs.
Can I test the agent before launching it to the public?
Yes, the platform allows you to test the agent's responses and rules before it interacts with real customers to ensure all human handoffs and actions are working correctly.
Outside Agent Pricing
Free
$0 per month
1 active web agent.
Unlimited draft agents.
25 MB knowledge base per agent.
Standard usage pricing.
Community support.
Starter
$15 per month
Up to 3 active agents.
SMS and voice channels.
1 phone number per active agent.
$15 monthly usage credit.
100 MB knowledge base per agent.
Standard support.
Pro
$50 per month
Up to 10 active agents.
10% discount on usage rates.
$50 monthly usage credit.
500 MB knowledge base per agent.
Priority support.
Enterprise
Custom pricing (Contact sales)
Unlimited or custom active agent capacity.
Tailored usage and volume pricing.
Custom phone number allocation.
Custom knowledge base capacity.
Service Level Agreement (SLA) and dedicated support.
Outside Agent Screenshots
