SellerTwin
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SellerTwin
AI virtual salesperson for online stores that guides customers, recommends products, and answers questions in real-time to boost sales and improve conversion rates.
General Information about SellerTwin
SellerTwin is an AI sales assistant designed to transform the shopping experience in online stores and social sales channels. Unlike traditional customer service chatbots, this tool acts as a proactive digital salesperson that guides users, resolves technical questions about the catalog, and facilitates closing sales through personalized recommendations. Its primary function is to reduce the abandonment rate in e-commerce by offering direct, human-like support at key moments of the purchase decision, emulating the role of a physical store clerk.
Implementing SellerTwin is versatile and adapts to both businesses with web infrastructure and sellers operating exclusively through social media or messaging apps. For Shopify, WooCommerce, Wix, or Webflow users, integration is handled via a line of code that activates the assistant across all pages, making the system operational in about ten minutes. Meanwhile, for those selling via WhatsApp, Instagram, or TikTok, the platform generates a direct link or QR code that opens a conversational interface. The technology utilizes natural language processing (NLP) and real voice synthesis to interact seamlessly, automatically detecting the visitor's language to respond in English, Spanish, or French, among others.
Key functional capabilities and practical benefits include:
- Intelligent product recommendations: The system analyzes the needs expressed by the customer and suggests the most suitable options from the catalog, preventing choice overload.
- Integrated sales closing: It facilitates order completion via payment links generated within the conversation itself, eliminating friction in the process.
- Dynamic inventory management: If an item is out of stock, the AI automatically offers similar alternatives to ensure the conversion isn't lost.
- Identity customization: It allows for the configuration of avatars, voice tones, and visual styles that align with the brand's image.
- Browsing context: The assistant recognizes which product the user is viewing on their computer or mobile device to offer specific and relevant answers about that particular item.
This conversational AI tool for e-commerce is especially useful for independent brands in sectors such as cosmetics, jewelry, fashion, and wellness. By automating the shopping guide 24/7, SellerTwin enables store owners to handle traffic spikes and recurring inquiries without manual intervention, optimizing time and improving conversion rates through a guided and personalized sales strategy.
Features and Use Cases of SellerTwin
How SellerTwin Works
Frequently Asked Questions about SellerTwin
What is SellerTwin and how does it differ from a conventional chatbot?
SellerTwin isn’t just a simple support chat; it’s a proactive virtual salesperson that guides customers and recommends specific products to close sales rather than just answering questions.
How long does it take to set up the SellerTwin assistant?
You can have your salesperson ready in just ten minutes by choosing an avatar and uploading your product catalog manually or via a CSV file.
Do I need to have a Shopify store to use SellerTwin?
No, it’s not required. You can use it as a standalone store via a "magic link" for social media or integrate it into platforms like WooCommerce and Wix with a single line of code.
What languages can SellerTwin use to assist my customers?
The tool automatically detects the visitor's language and can hold natural conversations in English, Spanish, or French, among other languages, without requiring any additional configuration.
Do I have to pay a commission on sales made through SellerTwin?
No commissions are charged on sales. You only pay a flat monthly fee based on the plan that best fits your business volume.
What happens if a customer asks for a product that is out of stock?
Instead of letting the sale stall, the assistant immediately searches for the closest alternative within your catalog to provide a relevant recommendation and keep the buyer engaged.
How does SellerTwin help improve my business's conversion rate?
By acting like a real sales associate who greets and advises visitors, it reduces website abandonment and increases the likelihood of a purchase by offering a guided experience similar to that of a physical store.
Can I customize the appearance of my virtual salesperson in SellerTwin?
Yes, you can choose from various avatars with different personalities and voices, as well as adjust the colors and typography to match your brand’s visual identity.
SellerTwin Pricing
Free
Free
Trial version to test the AI sales rep before committing to a subscription.
Limit of approximately 5 conversations per month.
Up to 10 products in the catalog.
1 fixed avatar available.
Includes Magic Link and QR code.
Displays the "Powered by SellerTwin" badge.
Starter
19 $ per month
Plan designed to start converting visitors into customers for small stores.
Limit of approximately 30 conversations per month.
Up to 50 products in the catalog.
Access to 8 avatars and full design customization.
Removal of the SellerTwin badge.
Additional minute cost of 0,15 $.
Pro
39 $ per month
Advanced solution with detailed analytics and no catalog restrictions.
Limit of approximately 75 conversations per month.
Unlimited products.
Full analytics dashboard.
AI Coach feature.
Custom domain for the Magic Link.
Additional minute cost of 0,15 $.
Business
99 $ per month
White-glove service with custom brand configuration.
Limit of approximately 200 conversations per month.
Includes all Pro plan features.
1-on-1 personalized onboarding session.
Custom avatar creation based on your brand's image.
Priority access to beta versions of new features.
Detailed monthly analytics summary.
SellerTwin Screenshots
