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Storebird
AI assistant for WooCommerce that automates sales and support. It handles stock inquiries, tracks orders, and searches products by attributes and variations.
General Information about Storebird
Storebird is a virtual sales and support assistant designed exclusively for WooCommerce. Unlike generic chatbots, this tool integrates natively with your product catalog to answer inquiries about stock, variations, and order status in real time. Its primary function is to act as an AI assistant for online stores, helping to reduce bounce rates and clear the inbox of repetitive queries, allowing the e-commerce business to operate autonomously 24/7.
Storebird's technology is based on an intelligent filtering approach performed before the semantic search. Instead of merely matching keywords, the tool analyzes WooCommerce attributes (such as size, color, material, or gender) and specific variations for each product. When processing a query, the system first filters by these technical categories and then ranks the results by relevance. This ensures that users receive accurate recommendations, avoiding irrelevant or out-of-stock items on their computer or mobile device. The implementation process is streamlined, allowing the synchronization of catalogs containing thousands of products in just a few minutes by installing a plugin.
Its core capabilities and functional benefits include:
- Intelligent Product Search: It understands complex queries by filtering through specific attributes, ensuring customers find exactly what they are looking for without compatibility errors.
- Advanced Order Tracking: It provides real-time updates by connecting with over 1,500 global carriers, offering estimated delivery dates and tracking numbers directly within the chat.
- WhatsApp Human Handoff: It features a unique function that notifies the administrator via WhatsApp when a customer requires personal attention. The owner can respond from their mobile phone, and the message will appear in the website's live chat.
- Knowledge Base Management: The AI performs deep learning on store policies, FAQ sections, and shipping documents to offer contextual answers rather than simple redirects to help pages.
This automated sales assistant is ideal for e-commerce managers looking to improve user experience and increase conversions. By centralizing support and pre-sales into an AI tool for WooCommerce, it optimizes lead capture and resolves critical questions at the moment of purchase. Additionally, the ability to manage AI technical support can reduce the volume of routine emails regarding shipping status by up to 70%, allowing the human team to focus on higher-value strategic tasks.
Features and Use Cases of Storebird
How Storebird Works
Frequently Asked Questions about Storebird
What is Storebird and how does it help my online store?
Storebird is an AI-powered sales and support assistant designed exclusively for WooCommerce that provides instant answers about products, inventory, and orders.
How does Storebird find the exact products customers are looking for?
Unlike other chatbots, this tool first filters by specific attributes such as size, color, or material, and then searches the catalog to always show the correct result.
How long does it take to set up the tool on my website?
Installation is straightforward and takes just five minutes to connect the WordPress plugin and automatically sync your entire product catalog.
Can customers track their orders directly through Storebird?
Yes, users can enter their order number and the assistant will display the shipping status in real-time, thanks to its integration with over 1,500 international carriers.
Is it possible to step into a conversation if the Storebird assistant doesn't know how to respond?
The platform includes a human handoff feature that sends you a notification via WhatsApp so you can personally respond to the customer from your own cell phone.
Does Storebird offer a free trial for new users?
You can enjoy a 14-day free trial with full access to all Pro plan features to see how it boosts your sales, with no commitment required.
What happens if the AI assistant doesn't know the answer to a question?
If the system is unsure, it never makes up information; instead, it asks the customer for clarification or transfers the inquiry to a human to ensure accuracy.
Does the tool understand inventory variations and my business policies?
Yes, the AI is trained on your entire catalog, including product variations, inventory levels, and your specific shipping and return policies.
Storebird Pricing
14-day free trial
Available for the Pro plan, providing access to all advanced features with no credit card required for initial sign-up.
Essential
€39 per month (or €390 per year). Ideal for stores with 10–30 daily orders.
750 monthly conversation limit.
Up to 100 knowledge base pages.
Smart product search.
Basic order tracking.
Email support.
Pro
€89 per month (or €890 per year). Ideal for stores with 30–100 daily orders.
5,000 monthly conversation limit.
Unlimited knowledge base pages.
Advanced order tracking (1,500+ carriers).
Lead generation.
AI-to-human handoff (via WhatsApp).
Brand voice customization.
Priority support.
Scale
€199 per month (or €1,990 per year). Ideal for agencies or stores with over 100 daily orders.
15,000 monthly conversation limit.
Includes management for up to 3 stores.
API access.
Dedicated support manager.
Custom integrations.
Storebird Screenshots
