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What is Thoughtly?
Thoughtly is an AI agent platform for sales and support that reaches inbound leads by voice, SMS and email within seconds, qualifies them and books appointments with no human in the loop. It's built for companies that generate lots of form fills or calls and lose deals by responding too slowly.
What is Thoughtly used for?
It makes sure no lead goes unanswered. When someone submits a form or calls, a Thoughtly agent responds immediately, holds a natural phone conversation, asks the qualifying questions, handles objections and books the meeting on the team's calendar. If the contact doesn't pick up, it follows up by SMS and email with messages consistent with the call.
How does Thoughtly integrate with your CRM?
Every interaction is logged and synced to the CRM, with native integrations for HubSpot, Salesforce and Zoho, plus 200+ integrations and a REST API for custom workflows. It supports 34+ languages, voice cloning, call analytics and handoff to a human when needed. The company is SOC 2 Type II certified and offers HIPAA-ready options for regulated industries. It also offers Lira, a space where reps practice calls with AI.
Who is Thoughtly for?
- Service businesses getting many leads from forms and ads.
- Insurers, real estate firms and clinics that must respond fast.
- Sales teams that want qualification before a live call.
- Agencies building voice agents for clients.
Thoughtly pros and cons
Pros: response within seconds across channels, deep CRM integration and enterprise-grade security. Cons: it doesn't publish amounts, so you need to talk to sales, and like any voice agent it requires reviewing scripts, call compliance and conversation quality in each language.
Thoughtly features and use cases
How to use Thoughtly
Thoughtly FAQ
What is Thoughtly?
Thoughtly is an AI agent platform that reaches leads by voice, SMS and email, qualifies them and books meetings synced to the CRM.
Is Thoughtly free?
No; it has Flex, Scale and Enterprise tiers without published amounts, so you need a quote from sales.
Does Thoughtly work in Spanish?
Yes, its agents support 34+ languages including Spanish, though you should test the script and voice with real customers.
Which CRMs does it integrate with?
It has native integrations with HubSpot, Salesforce and Zoho, plus 200+ more integrations.
Does Thoughtly have an API?
Yes, it offers a REST API to trigger calls, receive results and connect your own workflows.
Is it safe for sensitive data?
It's SOC 2 Type II certified and offers HIPAA-ready options on the Enterprise tier.
Can it hand the call to a person?
Yes, the agent can transfer the conversation to a team member when the lead needs it or is qualified.
What is Lira?
It's a Thoughtly product where reps practice calls with AI-simulated customers to sharpen their pitch.
What are the best Thoughtly alternatives?
Our directory lists Bland, Synthflow, Retell AI and Vapi for building AI voice agents.
Thoughtly pricing and plans
The official site doesn't publish amounts in US dollars (USD) or euros (Checked on: 09/11/2026); pricing is available by contacting sales.
Flex: to get started with AI agents on a flexible model.
Scale: for teams with higher call volume and integrations.
Enterprise: custom terms, HIPAA compliance and dedicated support.
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