Rep AI

Rep AI is an AI agent for e-commerce that handles both sales and customer support for an online store. It's trained on your brand and catalog and, using proprietary behavioral AI, detects buying intent, starts conversations at the right moment, recommends products and resolves support questions across every channel.

What is Rep AI used for?

It keeps your store from going silent when shoppers hesitate. Instead of interrupting on arrival, Rep AI watches hundreds of signals such as hesitation, comparisons or exit risk, then opens a contextual conversation. Its sales agent narrows options, recommends complementary products, rescues abandoned carts and offers virtual try-on; its support agent resolves order status, exchanges, returns, cancellations and recurring order edits.

How does Rep AI work across channels?

The same AI brain runs chat, search and full-page widgets on your site and can extend to email, Instagram, Facebook and WhatsApp, remembering every conversation. Its helpdesk brings tickets, routing and automations into one inbox, and the insights module analyzes each interaction to surface unanswered questions, drop-off reasons, competitor mentions and what to fix next. It connects with 35+ tools including Klaviyo, Gorgias, Zendesk, Postscript, Yotpo and Attentive.

Who is Rep AI for?

• High-traffic e-commerce brands losing sales to unanswered doubts.
• Support teams swamped with order-status questions.
• CX leads who want data on why shoppers drop off.
• Stores that also sell through Instagram or WhatsApp.

Rep AI pros and cons

Pros: it combines sales, support and analytics in one AI, works in multiple languages and, according to the site, goes live in six clicks. Cons: its usage model scales with your store's monthly sessions, so it suits stores with meaningful traffic, and email, social and WhatsApp channels are separate add-ons.