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What is Front?
Front is an AI tool (by Front) that brings email, chat, SMS, WhatsApp and social channels into a single shared inbox, and adds AI agents and assistants for the support team. More than 9,300 businesses use it for support, operations, account management and inbound sales.
Which AI features does Front offer?
- Autopilot: AI agents that, according to the company, resolve up to 70% of requests using the knowledge base, policies and connected systems.
- Copilot: suggests replies and helps human agents with complex cases.
- Compass: reviews the quality of AI agents and recommends improvements.
- External agents: lets agents built on other platforms work inside Front.
Smart QA, Smart CSAT, topic detection and compose, translate and summarize actions round out the set.
How does it fit into team workflows?
Every conversation becomes a ticket with assignment, internal comments, rules and SLAs, while still feeling like email. It includes a knowledge base and self-service portal, analytics, SSO and SCIM, an API and an MCP server so other AI tools can reach conversations. It integrates with Slack, Aircall, Dialpad and Twilio, among others.
Front pros and cons
It stands out for pairing the simplicity of an email inbox with a full help desk, and for letting you choose between its own agents or external ones. On the downside, Autopilot and Copilot are add-ons on entry tiers, AI actions have daily limits per teammate and each tier caps the number of seats, so check what each one covers before you scale.
Front features and use cases
How to use Front
Front FAQ
What is Front?
Front is a customer service and operations platform that combines a shared inbox, omnichannel ticketing and AI agents.
Is Front free?
There is no permanent free version, though a free trial is available. Check the tiers in the pricing section.
What is Autopilot?
It is Front's AI agent that answers and resolves requests on its own using your knowledge base and connected systems, and escalates what it cannot solve.
Can I use AI agents from other vendors?
Yes, the external agents feature lets agents built on other platforms work inside Front alongside the team.
Does it have an API?
Yes, Front offers an API and a developer portal, plus an MCP server to connect AI tools.
Does it work in Spanish?
It handles conversations in any language, translates messages with AI and supports a multilingual knowledge base; the official site is in English.
Which channels does it support?
Email, chat, SMS, WhatsApp and social media, plus phone integrations such as Aircall, Dialpad or Twilio.
Are there limits on AI features?
Yes, compose and translate actions have a daily limit per teammate, and Autopilot is charged per conversation.
What are the alternatives to Front?
In the directory you can compare it with Missive and Hiver as shared inboxes, or with Zendesk if you need a broader help desk.
Front pricing and plans
Reference price: 35 USD / month. Source · Verified: November 5, 2026
Information from the official site (Checked on: 05/11/2026). Currency: USD, amounts per seat per month. A free trial is available.
- Starter: 35 USD billed monthly or 25 USD billed yearly; up to 10 seats.
- Professional: 85 USD monthly or 65 USD yearly; up to 50 seats.
- Enterprise: 105 USD, annual billing only; includes AI Copilot, QA and CSAT.
- Add-ons: Autopilot from 0.05 USD per conversation; Copilot 20 USD per seat per month; WhatsApp at Meta's cost plus 20%.
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