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What is Gmelius?
Gmelius is an AI tool (by Gmelius) that turns Gmail and Google Workspace into a shared workspace with autonomous agents for operations, customer support, agency and sales teams. More than 10,000 teams use it without leaving their usual inbox.
What do Gmelius AI agents do?
Agents watch an inbox, triage and prioritize messages and act in connected tools such as Salesforce, HubSpot, Notion, Slack, Drive, Calendar or Google Chat. When confidence is low they escalate to a person, and every action is logged. You build them by describing their job in plain language, picking the inbox and setting guardrails, with no code.
On top sits Meli, an AI chief of staff that acts as the team's operational memory: it remembers clients, commitments and processes so nothing hinges on one person.
Which collaboration tools are included?
- Shared inboxes and shared Gmail labels.
- Shared drafts, internal notes and mentions on emails.
- Templates, Kanban boards and SLA rules.
- Analytics on response times and workload.
It runs as a Chrome extension and Android and iOS apps, and connects through MCP, a REST API, webhooks, Zapier, Make and Relay.app.
Gmelius pros and cons
The main upside is that the team stays in Gmail: no migration to an outside help desk and a short learning curve. It holds SOC 2 Type II and supports GDPR, CCPA and HIPAA through a BAA. On the downside, it is built for Google Workspace only, not Outlook, and the entry tier caps users and conversations, so larger teams need higher tiers. The interface is in English.
Gmelius features and use cases
How to use Gmelius
Gmelius FAQ
What is Gmelius?
Gmelius is a platform that adds shared inboxes, collaboration tools and AI agents to Gmail that triage email and act in other apps.
Is Gmelius free?
There is no permanent free version, but it offers a 7-day trial. Check the tiers and their amounts in the pricing section.
How do you build an AI agent in Gmelius?
You describe its job in plain language, choose the inbox it watches, connect the tools it can act in and set its guardrails.
Does it have an API?
Yes, it offers a REST API, webhooks and an MCP server, plus connectors for Zapier, Make and Relay.app.
Does it work in Spanish?
The interface is in English, but it handles email in any language and agents can work with messages in Spanish.
Does it work with Outlook?
No, it is built for Gmail and Google Workspace, with a Chrome extension, a Workspace app and mobile apps.
What is Meli?
Meli is Gmelius's AI chief of staff, which keeps the team's operational memory of clients, commitments and processes.
Is it safe for sensitive data?
It holds SOC 2 Type II certification and supports GDPR and CCPA, with a BAA for HIPAA according to its site.
What are the alternatives to Gmelius?
In the directory you can compare it with Hiver, another Gmail shared inbox, and with Missive or Shortwave for collaborative AI email.
Gmelius pricing and plans
Reference price: 21 USD / month. Source · Verified: November 5, 2026
Information from the official site (Checked on: 05/11/2026). Reference currency: USD (EUR payment also available). 7-day trial and 30 to 50% nonprofit discounts.
- Meli: 21 USD per user per month billed monthly or 19 USD billed yearly; up to 5 users and 5,000 conversations.
- Growth: 33 USD per user per month monthly or 25 USD yearly.
- Pro: 50 USD per user per month monthly or 40 USD yearly.
- Enterprise: custom pricing, minimum 50 users.
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