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What is Crisp?
Crisp is an AI customer support platform built in France that combines website chat, a shared inbox, AI agents, ticketing and a knowledge base so businesses of any size can answer customers and leads quickly.
What is Crisp used for?
It centralizes customer conversations and automates repetitive questions. Messages from website chat, email, WhatsApp, Messenger, Instagram, SMS and other channels land in one collaborative omnichannel inbox where the team assigns, tags and answers them without switching tools.
What is Hugo, the Crisp AI agent?
Hugo is the Crisp AI agent. It is trained on your content, set up with a no-code workflow builder or templates and deployed on chat, WhatsApp, Messenger, Instagram or email. You then review its conversations and correct answers so it automates more inquiries over time.
What else does Crisp offer support teams?
A support copilot with smart replies, auto-summaries and writing tools; live translation in 50+ languages; co-browsing; ticketing; email and in-app campaigns; a status page; mobile apps, a chat SDK and integrations with Shopify, WooCommerce or PrestaShop.
Who is Crisp for?
Solopreneurs, startups and small businesses, including online stores, that want AI-powered support without a complex tool.
Crisp pros and cons
- Pro: each workspace includes several team seats, so the whole support team can work together.
- Pro: many channels in a single inbox.
- Pro: live message translation.
- Con: AI features depend on credits.
- Con: automation volumes are capped per tier.
Crisp features and use cases
How to use Crisp
Crisp FAQ
What is Crisp?
It is an AI customer support platform combining website chat, an omnichannel inbox, AI agents, ticketing and a knowledge base.
Is Crisp free?
There is a forever-free plan with 2 seats and website chat but no AI credits; paid plans start at 45 USD/month per workspace.
Does Crisp have an API?
Yes, it has an API, chat SDKs for web and mobile and a developer hub.
Does Crisp work in Spanish?
Yes, the chat can be used in Spanish and live translation converts messages between 50+ languages.
What is Hugo in Crisp?
It is the Crisp AI agent, trained on your content and answering on chat, WhatsApp, Messenger, Instagram or email.
Which channels does Crisp connect?
Website chat, email, WhatsApp Business, Messenger, Instagram, SMS, Line, Viber and more, depending on the plan.
How is Crisp priced?
With a flat rate per workspace that includes several seats, rather than charging per agent.
Does Crisp integrate with online stores?
Yes, with Shopify, WooCommerce, PrestaShop and Adobe Commerce, syncing each conversation with the store.
What are the best Crisp alternatives?
On GptZone you can compare Tidio, Intercom Copilot and Decagon for AI customer support.
Crisp pricing and plans
Reference price: 45 USD / month. Source · Verified: November 3, 2026
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