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What is Tidio?
Tidio is an AI customer service platform that combines live chat, a ticketing help desk, automations and Lyro, an AI agent that answers only from your website, help center and catalog. More than 300,000 businesses use it, mostly online stores on Shopify, WordPress and Wix.
What is Tidio used for?
It lets you support and sell from one place. Lyro resolves repetitive questions, recommends products in the chat, recovers carts and captures leads, and when unsure it says so and hands off to your team with full context. Tidio says its customers average a 75% resolution rate with Lyro.
What can Lyro do?
- Reply in each customer's language across chat and email.
- Smart Actions: check orders or qualify leads by connecting to your systems.
- Recommend products from live inventory.
- Resolve common incoming emails.
What does the Tidio help desk include?
A multichannel inbox with live chat, email, Instagram, Messenger and WhatsApp, tickets with priorities and tags, a live visitor list, typing preview, automatic assignment and an AI assistant that drafts and polishes agent replies.
What are Tidio Flows?
They are no-code automations that open a conversation at key moments in the customer journey to capture leads or nudge a sale. Lyro can also be added to Zendesk, Salesforce or other help desks.
Tidio pros and cons
- Pro: an AI agent that does not make answers up
- Pro: deep ecommerce integration
- Pro: multichannel inbox with WhatsApp and Instagram
- Con: usage grows with conversation volume
- Con: advanced team features sit in higher tiers
Tidio features and use cases
How to use Tidio
Tidio FAQ
What is Tidio?
Tidio is a customer service platform with live chat, a help desk and Lyro, an AI agent.
Is Tidio free?
There is a free plan with 50 billable conversations and 50 one-time Lyro conversations; other plans are paid.
What is Lyro?
It is Tidio's AI agent, which answers from your website, help center and catalog and escalates what it does not know.
What is a billable conversation in Tidio?
A conversation your team replies to or a human agent starts; Lyro and Flows replies do not count as agent replies.
Does Tidio work with Shopify?
Yes, it integrates with Shopify, WordPress, Wix and more than 120 other tools.
Does Tidio support WhatsApp and Instagram?
Yes, the inbox combines live chat, email, Instagram, Messenger and WhatsApp.
Can I use Lyro with Zendesk?
Yes, Lyro can be added to Zendesk, Salesforce or other help desks.
How does the Tidio trial work?
It lasts 7 days with every feature and no card, then the account drops to the free plan unless you upgrade.
What are the best Tidio alternatives?
On GptZone you can compare it with Intercom Copilot, Gorgias and Chatbase for AI support.
Tidio pricing and plans
Reference price: 24.17 EUR / month. Source · Verified: November 2, 2026
Prices in euros (EUR) billed annually (2 months free) unless stated. Checked on: 02/11/2026.
Free: €0; 50 billable conversations, 50 one-time Lyro conversations and 100 visitors reached with Flows.
Starter: €24.17 per month; 100 billable conversations. The homepage advertises paid plans from $29 per month.
Growth: from €49.17 per month; from 250 conversations, advanced analytics and automatic assignment.
Plus: from €300 per month plus usage; priority support, a dedicated success manager and custom branding.
Premium: custom pricing, from 3,000 Lyro conversations and a guaranteed 50% resolution rate.
Lyro AI Agent stand-alone: from €32.50 per month for 50 conversations. 7-day trial with no card.
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