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What is Gorgias?
Gorgias is an AI helpdesk built for ecommerce, especially for brands selling on Shopify. It brings every customer conversation into one inbox and adds an agent that answers, acts on orders and helps sell. The company says it powers customer conversations for 40% of Shopify brands.
What is Gorgias used for?
It lets an online store's support team work from one place. Email, chat, SMS, WhatsApp, Instagram, Facebook and phone all land in the same unified inbox, with the customer's Shopify order data visible in every conversation so agents can cancel, refund or edit without switching tabs.
What does the Gorgias AI agent do?
- It comes pre-trained on more than a billion ecommerce conversations.
- It applies your tone, policies and SOPs with built-in guardrails.
- It resolves common requests such as order status.
- It recommends products and upsells inside the conversation.
- It knows when to escalate and hands off with full context.
How is it different from other helpdesks?
Many brands bolt third-party AI onto a generic helpdesk. In Gorgias the agent and the inbox are one platform, so automation and people share context. It also offers 100+ integrations, a help center and real-time tips that help your team improve its replies.
Who is Gorgias for?
Ecommerce brands of any size, from small shops to stores handling very high ticket volumes. Large accounts can request SSO, audit logs and SCIM provisioning.
Gorgias pros and cons
- Pro: deep Shopify integration
- Pro: every channel in one inbox
- Pro: no per-agent fees
- Con: built mainly for ecommerce, not general support
- Con: extra automated interactions are charged separately
Gorgias features and use cases
How to use Gorgias
Gorgias FAQ
What is Gorgias?
Gorgias is an AI helpdesk for ecommerce that centralizes customer conversations and acts on Shopify orders.
Does Gorgias only work with Shopify?
It is built mainly for Shopify, with order data inside each conversation, and offers more than 100 integrations.
How much does Gorgias cost?
The helpdesk starts at $10 per month for 50 tickets, and Starter with AI Agent costs $40 per month.
Does Gorgias charge per agent?
No, the helpdesk is priced by ticket volume and never by the number of human agents.
Which channels does Gorgias support?
Email, chat, SMS, WhatsApp, Instagram, Facebook and phone, all in a single shared inbox.
What can the Gorgias AI agent do?
Answer questions, cancel or edit orders, recommend products and escalate to a person when needed.
What happens if I exceed my Gorgias tickets?
You pay $0.36–0.40 per extra ticket and $1.50 per extra automated interaction beyond your plan.
Does Gorgias offer a free trial?
Yes, Gorgias offers a free trial, and most plans do not ask for a credit card to start it.
What are the best Gorgias alternatives?
On GptZone you can compare it with Botpress, Intercom Copilot and Zendesk.
Gorgias pricing and plans
Reference price: 10 USD / month. Source · Verified: November 2, 2026
Prices in US dollars (USD). Checked on: 02/11/2026. Helpdesk and AI Agent can be bought together or separately.
Starter: $10 per month helpdesk only (50 tickets) or $40 per month with AI Agent (30 automated interactions); monthly billing only.
Basic: $60 per month helpdesk only (300 tickets); $90 per month with AI Agent, or $77 per month billed annually.
Pro: $550 per month with AI Agent (2,000 tickets and 190 interactions), or $471 per month billed annually.
Advanced: $1,430 per month with AI Agent (5,000 tickets and 530 interactions), or $1,227 per month billed annually.
Overages: $0.36–0.40 per ticket and $1.50 per automated interaction. Voice and SMS are add-ons. Free trial with no credit card.
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