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What is Respond.io?
Respond.io is an AI tool for conversational support and sales that brings WhatsApp, Instagram, Facebook Messenger, TikTok, calls and email into one team inbox, built for B2C businesses such as clinics, schools, car dealers, travel agencies and retailers that win and serve customers over messaging.
What do Respond.io AI agents do?
Its AI Agents answer customers using your company knowledge, qualify leads, route them to the right rep and book appointments through Cal.com, Calendly or Google Calendar. They can also handle voice calls, while AI Assist helps human agents draft replies, translate and summarize long threads.
What else does the platform include?
- Workflow automation to route, tag and follow up without manual work.
- Broadcasts over WhatsApp and other channels with campaign analytics.
- Lead capture from Meta and TikTok ads, websites and growth widgets.
- Integrations with HubSpot, Salesforce, Zapier, Make, n8n, a developer API and an MCP server.
The company says 10,000+ businesses use it; it is an official WhatsApp Business API provider and holds ISO 27001 certification.
Respond.io pros and cons
Pros: every messaging channel in one place, AI and humans working in the same conversation, and a mobile app to reply on the go. Cons: WhatsApp messages carry a separate Meta charge, spend grows with monthly active contacts, and setting up agents and workflows well takes real time at the start. Advanced features such as multiple workspaces or single sign-on sit only on higher tiers, so it pays to check what your team actually needs before choosing.
Respond.io features and use cases
How to use Respond.io
Respond.io FAQ
What is Respond.io?
Respond.io is a customer conversation platform that unifies WhatsApp, social channels, calls and email in one inbox with AI agents.
Is Respond.io free?
There is no permanent free version, but it offers a 7-day trial with no card. See the pricing section.
Are WhatsApp fees included?
No, Meta charges WhatsApp messages and calls separately based on usage, and you can top up from inside the platform.
What is a monthly active contact?
Any contact you talk to by chat or call during the billing month; your cost depends on that volume.
Which channels does it support?
WhatsApp, Instagram, Facebook Messenger, TikTok, email, calls and more, plus custom channels on higher tiers.
Can the AI agents book appointments?
Yes, they connect with Cal.com, Calendly and Google Calendar to book appointments inside the conversation.
Does it work in other languages?
Yes, the platform is localized into many languages and the AI agents can reply in several of them.
Does it integrate with my CRM?
Yes, with HubSpot and Salesforce, and with other tools through Zapier, Make, n8n, the API or webhooks.
Is there a mobile app?
Yes, there are iOS and Android apps so your team can reply from their phones.
What are the best Respond.io alternatives?
On GptZone you can compare Intercom and ManyChat for messaging support and automation.
Respond.io pricing and plans
Reference price: 79 USD / month. Source · Verified: November 4, 2026
Information from the official site (Checked on: 04/11/2026). Reference currency: USD. 7-day free trial (0 USD), no card needed. Meta's WhatsApp fees are charged separately.
- Starter: 79 USD/month billed yearly (948 USD/year) or 99 USD/month monthly; 5 users.
- Growth: 159 USD/month yearly or 199 USD/month monthly; AI agents, workflows, broadcasts and API.
- Advanced: 279 USD/month yearly or 349 USD/month monthly; multiple workspaces, webhooks and SSO.
- Enterprise: custom pricing.
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