Social Intents
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Social Intents
Live chat and AI chatbot platform for customer support via Slack, Teams, or Google Chat. Automate inquiries and respond without leaving your workspace tools.
General Information about Social Intents
Social Intents is an AI-powered customer service platform designed to centralize communications within the collaboration tools businesses already use. Its primary function is to allow companies to manage live chat and user inquiries directly from Microsoft Teams, Slack, Google Chat, or Zoom. This approach eliminates the need to toggle between different apps or learn new interfaces on a computer, streamlining the support team's workflow.
The tool's technology is built on integrations with advanced language models such as ChatGPT, Claude, and Gemini. Users can select their preferred AI engine to automate up to 75% of frequent inquiries. Training the AI chatbot is a straightforward process: simply enter a website URL or upload PDF files and help documents, allowing the system to learn about the company’s products and services instantly.
Regarding its operation, Social Intents offers three configurable interaction modes:
- AI-First: The bot responds instantly and only escalates questions requiring personalized intervention to a human agent.
- Hybrid Assistance: The AI suggests context-based responses that the team can review or edit before sending them to the customer.
- After-Hours Mode: Agents manage live chats from their mobile devices or desktops during business hours, and the AI takes over when staff is unavailable.
Key features include a multichannel inbox that unifies messages from WhatsApp Business, Facebook Messenger, SMS, and the website chat widget. Additionally, it supports over 80 languages with automatic detection, facilitating global support without language barriers.
For agencies, the platform includes white-label options, allowing them to manage multiple client accounts from a centralized dashboard under their own corporate identity. By not imposing per-seat restrictions, it enables organizations to scale their response capacity without increasing operational costs for every new team member.
Technical implementation is simple, requiring only a single line of code or specific plugins for WordPress and Shopify. Administrators can monitor performance through real-time analytics, tracking response times and resolution rates to ensure efficient and professional support management.
Features and Use Cases of Social Intents
How Social Intents Works
Frequently Asked Questions about Social Intents
What is Social Intents and how does it help my support team?
Social Intents is an AI-powered live chat platform that allows you to serve customers directly from Microsoft Teams, Slack, or Google Chat without leaving your existing tools.
Which applications does Social Intents currently integrate with?
The tool integrates natively with Microsoft Teams, Slack, Google Chat, WhatsApp, and Zoom to unify your communications into a single inbox.
How do I train the Social Intents chatbot with my company’s information?
You can train the AI in seconds simply by entering your website URL or uploading PDF documents so it can learn about your products and services.
Do I need to pay for each agent using Social Intents?
No. Unlike other platforms, we don’t charge per seat, and all of our plans allow you to add unlimited members to manage conversations at no additional cost.
Which AI models can I choose for my chatbot?
You can configure your assistant using the most powerful language models on the market, such as ChatGPT, Claude, or Gemini, depending on your preferences.
Does Social Intents offer a trial version for new users?
We offer a 14-day free trial with full access to all platform features, and no credit card is required to sign up.
Can the Social Intents AI hand off conversations to a human agent?
Yes, the AI can respond first and intelligently transfer the inquiry to your team when it detects complex questions or anything outside its scope.
How many languages does Social Intents support?
Our platform supports over 80 languages and automatically detects the customer's language to provide immediate and effective global assistance.
Social Intents Pricing
Free Trial (14 days)
Full access to all platform features.
No credit card required.
Lite ($29 per month or $21 /mo billed annually)
1 chat widget.
1 user (seat).
60 conversations per month limit.
Integrations with Microsoft Teams, Slack, and Google Chat.
ChatGPT AI models.
Starter ($49 per month or $39 /mo billed annually)
1 chat widget.
4 users (seats).
250 conversations per month limit.
Access to ChatGPT, Claude, or Gemini AI models.
Integrations with Microsoft Teams, Slack, and Google Chat.
Basic ($79 per month or $69 /mo billed annually)
2 chat widgets.
Unlimited users.
1,000 conversations per month limit.
Access to ChatGPT, Claude, or Gemini AI models.
Integrations with Microsoft Teams, Slack, and Google Chat.
Pro ($132 per month or $99 /mo billed annually)
5 chat widgets.
Unlimited users.
5,000 conversations per month limit.
Access to ChatGPT, Claude, or Gemini AI models.
Integrations with Microsoft Teams, Slack, and Google Chat.
Cross-team routing.
White-label option.
Business ($265 per month or $199 /mo billed annually)
10 chat widgets.
Unlimited users.
10,000 conversations per month limit.
Access to ChatGPT, Claude, or Gemini AI models.
Integrations with Microsoft Teams, Slack, and Google Chat.
Real-time visitor monitoring.
Custom escalation routing.
White-label option.
Agency Plans (Custom Pricing)
Over 100 client accounts per plan.
Full white-labeling.
Unlimited users per client.
Priority support and custom onboarding.
Check the official website for final pricing.
Social Intents Screenshots
